Principal Engineer

22 hours ago

Hyderabad, Telangana, India GrowthAXL Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Principal Engineer – Service Now – Now Assist AI Agents

Role
Job Description

  • Principal Engineer for ServiceNow focusing on Now Assist AI Agents
  • Lead the development of modern Service Management and Automation solutions,

primarily in Healthcare

  • Design, develop, and own AI agent platform components, including prompt

engineering, integrations, and workflows

  • Act as a technical and functional consultant for ServiceNow implementations

utilizing AI and the Now Assist platform

  • Provide architectural guidance, deep product knowledge, and best practices
  • Translate customer needs into scalable solutions and manage customer

engagement, including scope and risk management

  • Enable and mentor team members on ServiceNow domains

Requirements

  • Extensive experience in Professional Services, ideally with a software OEM

background

  • Strong understanding of AI integration into workflows, decision-making, and

automation

  • Experience with agentic/autonomous systems, vector search, human-AI interaction
  • Proven experience with large-scale, distributed systems and relevant technologies

(Kubernetes, Kafka, Flink, Spark)

  • Programming expertise, especially in Java, JavaScript/TypeScript
  • Familiarity with ServiceNow certifications (CMA, CTA) and additional certifications

(TOGAF desirable)

  • Hands-on with LLMs, prompt engineering, and applying AI to solve real-world

problems

  • 6+ years in software engineering, with a focus on product design and user

Experience

  • Strong stakeholder management, communication skills, and ability to handle

complex customer needs

  • Architectural and systems design skills, capable of working with changing priorities

Skills

  • Technical: ServiceNow platform, AI/ML, large-scale systems, web frameworks,

Java, Kubernetes, data streaming tech

  • Consulting/Communication: Customer engagement, solution presentation,

translating technical concepts to business stakeholders

  • Design & Visualization: Creating wireframes, workflows, conceptual documents
  • Soft skills: Ownership, execution, collaboration, agility in evolving environments

OEM,agentic/autonomous systems,vector search,Java,JavaScript/TypeScript,LLMs

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