Sales Coordinator

7 days ago

Cochin, Kerala, India Protectol Health Full time ₹ 5,00,000 - ₹ 7,50,000 per year

Key Responsibilities

  • Client Communication & Lead Management
  • Send professional introduction emails to potential clients with the company profile and product portfolio across UAE, Qatar, Oman, and KSA.
  • Respond to RFQs, WhatsApp enquiries, and website enquiries,with accurate product and pricing information.
  • Log all leads in CRM without duplication and ensure timely follow-ups.
  • Create opportunities in CRM upon instruction from Sales Executives.
  • Quotation & Order Processing
  • Draft quotations with correct pricing, delivery timelines, and product details.
  • Prepare quotation revisions and ensure accuracy prior to submission.
  • Track Purchase Orders from clients and maintain updated records.
  • Collect delivery details and coordinate with internal teams for timely dispatch.
  • Documentation & Invoicing
  • Prepare delivery notes, invoices, and proforma invoices.
  • Maintain proper filing of all sales documents in both soft and hard copies for quick retrieval.
  • Customer Service & Issue Resolution
  • Provide after-sales support and manage customer complaints professionally.
  • Resolve operational issues at the ground level; escalate to Sales Lead when required.
  • Sales Coordination Support
  • Assist in developing sales materials and promotional campaigns.
  • Ensure availability of sales-related equipment, samples, and materials before any activity.
  • Support Sales Team by tracking orders, monitoring delivery schedules, and maintaining high customer satisfaction across markets. Skills & Qualifications Core Skills
  • Strong communication skills (email, WhatsApp, phone, CRM, Teams).
  • Excellent coordination and multitasking ability.
  • Accuracy in preparing quotations, invoices, and documentation.
  • Strong follow-up discipline and responsiveness.
  • Ability to manage multiple sales executives' requirements simultaneously.
  • Professional problem-solving and escalation management. Technical Skills
  • CRM entry & lead management (avoid duplication, update status, opportunity creation).
  • MS Office proficiency (Excel, Word, email drafting).
  • Experience preparing quotations, POs, invoices, and delivery notes.
  • Understanding of order cycles, delivery coordination, and documentation flow. Qualifications
  • Bachelor's degree.
  • Previous experience in sales coordination or customer service is an added advantage.
  • Strong organizational skills and attention to detail. Behavioural Competencies
  • High ownership and accountability in all tasks and deliverables.
  • Ability to work effectively under pressure and manage urgent timelines with composure.
  • Team-oriented, proactive, and consistently customer-focused mindset.
  • Strong commitment to long-term organisational growth — a reliable contributor who aligns personal performance with the company's goals, vision, and future objectives.
  • Displays loyalty, consistency, and a "big-picture mindset," ensuring actions support both immediate targets and long-term strategic direction.
  • Adaptability and discipline to work independently in a remote environment.

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