Sr Operations Manager
1 week ago
Location : Cochin (WFO)
Monday to Friday alternate Saturday working
Experience : 9+years
Job Purpose:
He/ She will be responsible for overseeing and driving the day-to-day operational excellence. This role requires a seasoned leader with strong business acumen and a proven ability to manage and align multiple departments toward achieving overall productivity and efficiency.
The ideal candidate will excel at streamlining processes, optimizing resources, and ensuring seamless execution across functions. A strategic mindset, combined with proactive problem-solving and effective team leadership, is critical. The incumbent must thrive in a fast-paced environment, balancing immediate operational demands with long-term organizational goals, while consistently delivering measurable outcomes.
Duties and responsibilities:
- Primary:
· Ensure seamless business operations by maintaining effective communication with managers, leaders, and staff.
· Provide strong leadership to motivate, guide, and support large teams in a fast-paced and demanding environment.
· Oversee day-to-day operations to ensure activities are completed on time and within budget.
· Enhance efficiency by streamlining existing processes and procedures to strengthen organizational capacity.
· Delegate tasks effectively while retaining overall accountability for branch operations and customer service excellence.
· Manage data and performance metrics to drive productivity, minimize errors, and deliver superior customer satisfaction.
- Secondary:
· Design, implement, and monitor quality assurance standards to maintain operational excellence.
· Assess staffing needs regularly and coordinate with HR to ensure adequate manpower and resources.
· Conduct financial reviews, analyze budgets, and present cost-related reports to senior management for informed decision-making.
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