Customer service for International BPO

1 day ago

Mumbai, Maharashtra, India Wings Global Services Full time ₹ 40,000 - ₹ 60,000 per year

Company Overview

Wings Global Services, based in Mumbai, is at the forefront of delivering innovative engineering solutions. We integrate automation and cross-sectoral expertise to redefine operational excellence across diverse industries, including oil & gas, manufacturing, and IT. We focus on nurturing industry-ready talent equipped with adaptive problem-solving capabilities, aligning with modern industry demands. Our services span from conceptual ideation to sustainable competitive advantage through efficient resource optimization.

Job Overview

Join our team as a Junior Customer Service Representative for our International BPO operations in Mumbai, Thane, or Pune. This is a full-time position requiring 1 to 3 years of experience. The role demands exemplary communication and problem-solving skills to enhance customer satisfaction. As part of a dynamic team, you will contribute to our commitment to customer excellence and operational efficiency.

Qualifications and Skills

  • Fluent English communication to effectively manage customer interactions and ensure clarity. (Mandatory skill)
  • Proven experience with call center software to handle inbound and outbound customer calls efficiently. (Mandatory skill)
  • Strong customer service skills tailored to meet international client needs and expectations. (Mandatory skill)
  • Ability to actively listen to customers, ensuring their issues are accurately understood and addressed effectively.
  • Empathy skills to connect with customers, showing understanding and concern for their situations and problems.
  • Persuasive speaking skills to influence customer decisions and enhance service delivery and satisfaction.
  • Proficiency with CRM software for managing and documenting customer interactions systematically and effectively.
  • Effective time management to handle multiple customer interactions and complete tasks within set timelines.

Roles and Responsibilities

  • Manage inbound and outbound calls in a professional and timely manner, ensuring high-quality customer service.
  • Resolve customer inquiries and issues by providing accurate information and appropriate solutions promptly.
  • Document all customer interactions, feedback, and issues in the CRM system to maintain service records.
  • Collaborate with team members and other departments to enhance customer service solutions and strategies.
  • Regularly update customers about new services and changes, ensuring they have access to the latest information.
  • Encourage customer feedback and escalate any unresolved issues to higher authorities as required.
  • Participate in training sessions to update knowledge on product offerings and service procedures.
  • Continuously strive to improve customer service methods and contribute to the company's overall success.

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