Senior Training Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition:

This position will design courses and deliver training on CAT products to support employee effectiveness and productivity. Also, manage the training administration process and analyse the training needs of employees to develop the training calendar plan. 

Qualifications:

• Electrical, Mechanical or Automobile engineers with 5 - 8 years of experience in engineering or customer support functions.
• Experience in delivering training on Heavy Earthmoving Equipment.
• Demonstrated capabilities on the training development processes, delivery, training needs analysis and training material production techniques
• Excellent communications and presentation skills are essential for this position to work with wide range of participants.

Responsibilities:

Design and deliver training sessions on Caterpillar Engines and Machines to employees

Coordinate technical training and training logistics for internal and external training sessions.

Analyze the training expectations and develop training material on CAT products and Systems

Actively participate in the process improvement discussions with internal trainers and facilitate training on core engineering subjects. Conduct training needs analyses to resolve training performance issues and recommend appropriate course of action

Recommend training strategies, development activities, etc. to improve effectiveness of all levels of employees. Develop new training processes and customize the training and development programs.

Research technical information and new material to be used in updating and developing new course presentations, practical tests and associated assessments.

Research the state-of-the-art education and training delivery systems and methodologies to determine application appropriateness for the organization.

Collaborate with various tech communities and the industry for continuous update on the engineering and product development functions.

Skill Descriptors

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
 Level Working Knowledge: 

•    Communicates the importance of customer needs/expectations and commits to resolving them.

•    Researches and verifies customer needs and expectations.

•    Solicits customer satisfaction feedback and acts on improvement opportunities.

•    Helps link organizational objectives to customer needs and expectations.

•    Meets regularly with customers to understand their wants, needs and expectations.

Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
 Level Working Knowledge: 

•    Contributes to short-term operational plans.

•    Anticipates and adapts to plan changes.

•    Monitors progress of work against plan as required to meet objectives.

•    Reports variances and makes agreed-upon corrections.

•    Under guidance, develops tactical plan for own direct responsibility.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
 Level Basic Understanding: 

•    Explains characteristics and steps in an effective decision-making process.

•    Identifies issues and communicates with others when a decision needs to be made.

•    Names decision makers in own environment and cites examples of past decisions.

•    Describes types of decisions incumbent may and may not make in own job or function.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
 Level Working Knowledge: 

•    Identifies and documents specific problems and resolution alternatives.

•    Examines a specific problem and understands the perspective of each involved stakeholder.

•    Develops alternative techniques for assessing accuracy and relevance of information.

•    Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

•    Uses fact-finding techniques and diagnostic tools to identify problems.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
 Level Working Knowledge: 

•    Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.

•    Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.

•    Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.

•    Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.

•    Helps others solve technical or procedural problems or issues.

Managing People: Knowledge of processes involved in managing people; ability to lead successful teams, and diligently address issues related to performance and conflicts at the workplace.
 Level Basic Understanding: 

•    Describes the general processes and procedures involved in people management.

•    Identifies the needs of the organization and employees; matches them to appropriate solutions.

•    Lists major activities performed in managing people at the workplace.

•    Understands relevant systems, tools, and resources required for managing people.

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
 Level Basic Understanding: 

•    Identifies project management tools and requirements within own function.

•    Describes the key objectives, phases and deliverables of a current project.

•    Explains the concepts of phase, activity, task, and deliverable.

•    Gives examples of critical paths in projects.

Product Design and Development: Knowledge of product features; ability to design, build, and develop a new product, technology, or service from concept through to production.
 Level Working Knowledge: 

•    Builds three-dimensional models with basic materials.

•    Communicates with professionals to understand various requirements of product design.

•    Tests and evaluates alternative means of production being considered for use.

•    Uses automated tools to design or modify the design of a product.

•    Assists in building a complex prototype of product.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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