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Senior Vice President, Team Lead, Technology, Project Management, Consumer Banking, Techo
2 weeks ago
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
Technology domain lead within India Technology team managing Consumer Banking technology stream. Responsible for managing the production support and program/ projects implementation teams supporting India credit cards business.
Key Accountabilities
Manage the country Consumer Banking technology team responsible for ensuring timely delivery of programs / projects as well as ensuring platform stability and prompt response / resolution in the event of production issues
Job Duties & Responsibilities
- Financial management of projects in terms of tracking actuals v/s budget
- Ensuring adequate project governance and risk management measures are in place
- Preparation and effective tracking of project plans / tasks / milestones with multiple stakeholders
- Timely detection and escalation of issues / showstoppers / pending tasks
- Prepare and publish required MIS reports to seniors indicating project status
- Liaise with required teams to ensure projects are progressed and completed as per plan
- Identify risks and form contingency plan
- Ensure regular tracking of production issues in terms of RCA and preventive actions
- Focus on continuous improvement and foster adoption of PRIDE values within the team
- Ensure regular connect with stakeholders and publishing of key metrics
- Ensure adherence within the domain to applicable IS and compliance standards / policies and timely completion of required actions therein
- People management and leading teams
Required Experience
- Ideally, 15 years of successful experience in Retail Banking/ Credit card. The more recent 5 years should be in a well-established bank (Indian or Multinational)
Education / Preferred Qualifications
- BE, MBA
- AGILE, PMP, SIX Sigma certifications would be an added advantage
Core Competencies
- Good communication skills and ability to manage dialogues with seniors
- Readiness to raise the "red flag" for risks, in the interests of the bank
- Experience in managing technology delivery and production support teams
- Experience in Waterfall & Agile methodologies, SRE practices, process improvement methodologies.
- Experience in delivery of large technology projects / programs, senior stakeholder management, vendor management, financial management, etc.
Technical Competencies
- Overall awareness of banking products (Corporate & Retail) and organization structure
- Hands-on knowledge on Credit cards domain as well as implementation experience on Cards system
- Functional knowledge and technical understanding of key Credit cards modules including Onboarding, Cards management, Payments, Collections, Reports, Mobile app, Web portal etc
- Experience in file based and API based integrations with partner systems and external entities
