Automotive Store Manager
1 week ago
SUMMARY
Job Title: Experience Center Manager
Roles and Responsibilities
- Overseeing the overall management of the store
- Ensuring the store is manned at all times by Brand Champions
- Meeting daily, weekly & monthly conversion targets for the store
- Supervising the follow-up of leads by the team
- Ensuring uniform lead allotment for the Brand Champions
- Providing finance support to customers with the help of financers
- Ensuring adherence to sales SOP by the store team
- Hiring, training, motivating, counseling, and monitoring the performance of all new-vehicle sales employees
- Maintaining an accurate daily log reflecting all sales activities in the Experience Center
- Implementing and monitoring a prospecting and sales control system for proper follow-up of potential buyers
- Developing and monitoring a follow-up system for new-vehicle purchasers
- Maintaining a customer-focused sales environment throughout the sales, delivery, and follow-up process
- Conducting daily and weekly sales meetings
- Staying updated on market trends by conducting analysis and monitoring competitors' activities
- Providing suggestions and recommendations for in-store merchandising, customer service approach, and other areas to improve the business
- Producing sales, KPI, and other communicated reports on a daily, weekly, monthly, quarterly, and yearly basis
- Overseeing stock count, control, and proper record of all stock movements and inventory
- Ensuring consistency in customer service by all associates based on established SOPs
- Handling after sales queries and complaints
- Providing on-job training to the team members
- Ensuring strong communication between the associates and transfer of all important information within the team
Qualifications, Experience & Skills
- Excellent interpersonal and communication skills
- Enthusiastic, self-confident, well presented and self-motivated, Strong problem-solving attitude
- Demonstrable success gained as Store Manager with a recognized retail brand
- Demonstrate leadership capabilities and regularly exceeds expectations
- People skills with the ability to lead and motivate a team
- Ability to work in high-pressure situations and to think on your feet
- Strong business acumen-use of business analytics
- Minimum Education Any Graduate
- Experience: Minimum 3-7 Years of experience into store operations (Automobile/Retail/FMCD/Lifestyle Retail Experience)
Requirements
Experience of managing store and sales
Team handling experience
Inventory handling experience
Managing customer and escalation
Any Graduate with minimum 2 years experience in Automobile/Retail/FMCD/Lifestyle Retail Experience as store manager or store in-charge
Benefits
Salary: 3.5 LPA to maximum 4.5 LPA CTC
Notice period : up to a maximum of 15 days.
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