Business Analyst

5 days ago

Chennai, Tamil Nadu, India Twixor Full time

Company Overview

Twixor is an innovative IT services and consulting company enabling enterprises to enhance digital customer journeys over messaging channels with intelligent business process automation and AI-driven engagement. With global clients and patented low-code technology, Twixors solutions are reshaping customer acquisition and engagement. Visit Twixor for more information.

Job Overview

This is a full-time, mid-level Business Analyst position located in Chennai. The role is designed for professionals with up to 6 years of experience who are passionate about digital transformation within industries like banking, insurance, retail, and more. As a core team member, you will drive business analysis, stakeholder communication, and digital process initiatives across various enterprise projects at Twixor.

Qualifications and Skills

  • Requirements Gathering (Mandatory skill): Proven track record of collecting and analyzing detailed business requirements from diverse stakeholders for effective solution design.
  • Business Analyst in BFSI Module (Mandatory skill): Strong background in handling business analysis relating to Banking, Financial Services, and Insurance modules to optimize enterprise processes.
  • BDR (Business Requirement Document) (Mandatory skill): Demonstrated ability to prepare comprehensive business requirement documents to translate business objectives into actionable deliverables.
  • Stakeholder Management: Expert at engaging, managing, and facilitating communication among cross-functional teams and business stakeholders for project alignment and success.
  • Familiarity with Agile/Scrum methodologies: Experienced working in Agile or Scrum environments, supporting iterative project execution and continuous improvement cycles.
  • REST APIs: Understanding of RESTful interfaces and ability to translate API requirements for technology teams, aiding seamless integration in projects.
  • Experience in Conversational AI Platforms (Chatbots): Familiar with chatbot technologies and platforms, capable of bridging business objectives with technical implementations in AI-driven projects.
  • Project Coordination: Proficient in coordinating multiple projects, tracking progress, ensuring deadlines are met, and supporting the project team to achieve targets.

Roles and Responsibilities

  • Liaise with business stakeholders to identify and gather detailed business and system requirements for Twixors digital transformation projects.
  • Analyze and document complex business processes, workflows, user journeys, and prepare high-quality business requirement documents.
  • Work closely with technology teams to ensure accurate translation of business requirements into effective digital solutions leveraging REST APIs and conversational AI platforms.
  • Act as a subject matter expert in BFSI module analysis, supporting industry-specific requirements and compliance needs for banking and financial clients.
  • Facilitate Agile ceremonies and ensure requirements are well-articulated, prioritized, and tracked effectively throughout the sprint cycles.
  • Coordinate project activities, manage timelines, and provide regular status updates to internal teams and key external stakeholders.
  • Monitor the implementation and integration phases by addressing gaps and clarifying ambiguities to deliver customer-centric features.
  • Foster collaborative relationships across delivery, QA, and client-facing teams to ensure project deliverables match expectations and timelines.

Work Location: Chennai (Work from Office)

Notice Period: Below 30 days

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