Finance & Ad Operations Director

4 days ago

Bengaluru Chennai, India Ugam Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Description

Role Summary

The Finance & Ad Ops Operations Director will lead operational excellence across all accounts in the Retail Media department, with an initial focus on the top three highest-spending clients. This role is responsible for driving financial governance, ad operations compliance, and workflow solutions across complex media types including Search/PLA, DSP self-service, managed service display/video, and onsite campaigns. The Director will work closely with (VP, Strategy & Operations), Retail Media client team leads (Associate Directors+), and the Finance Reconciliation team, while also collaborating with Media Tech and Analytics teams to ensure scalable, compliant, and efficient execution.

Key Responsibilities

Strategic Financial + Operations Workflow Leadership & Governance

  • Lead and maintain department-wide guidance for Prisma/Media Ocean and settings by campaign type.
  • Build and support RACI plans for each account, tailored to staffing and campaign complexity and billing needs
  • Identify and implement scalable workflow improvements and automation opportunities across financial and ad ops processes.

Financial Operations Oversight

  • Ensure Prisma campaigns and IOs are aligned to client-approved budgets and supported by MAFs before launch.
  • Facilitate monthly actualization workflows and coordinate with Finance Reconciliation to ensure timely and accurate completion.
  • Lead resolution of invoice discrepancies, including missing or misaligned invoices.
  • Maintain and evolve the vendor billing relationships matrix; collaborate with Partnerships to troubleshoot systemic vendor issues.

Ad Ops & Platform Compliance

  • Oversee tagging workflows for display campaigns, coordinating with Media Tech and ensuring correct Prisma inputs and tag delivery.
  • Ensure adherence to operational standards across media types, especially for Search/PLA, Amazon DSP, and TTD DSP.
  • Support audit documentation and quality assurance protocols across accounts.
  • Work with tech partners like Pacvue and Skai and other vendors to augment our automation workstreams to support standards adherence.

Cross-Functional Enablement

  • Collaborate with media and analytics teams to streamline data pulls and pacing documentation and flowcharting through systems like Guideline Planner.
  • Serve as escalation point for campaign Prisma setup and billing issues.
  • Coordinate closely with Retail Media leadership and Strategy & Operations to align priorities and support team enablement.

Key Traits

  • Strategic thinker with strong financial and operational acumen.
  • Strong communication skills with leadership and vendor management.
  • Proactive in identifying risks and driving resolution.

Committed to team development and scalable process design.

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