Senior Software Support Engineer

1 day ago

Hyderabad, Telangana, India OSI Systems, Inc Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Overview

Senior Software support Engineer shall be responsible for the Level2 and Level3 support activities. He/She should be able work in shifts to align with customer sites operating time zones. He/She should work with global customer support teams to analyze an issues reported from the customer sites. He/She should have effective communication skills to debrief the issue to development/senior management teams and document the same. He/She should be able to effectively work within a team of technically strong engineers. He/She should be able to guide the juniors in the support teams. He/She should have knowledge of application deployment technologies. He/She should be able to fix software bugs, testing and maintaining the software is an important task for a Senior Software Support Engineer.

Responsibilities
  • Must have a strong understanding of customer con-ops and be capable of comprehending issues reported by customers.
  • Should be able to offer a workaround for immediate resolution.
  • Must be able to analyze the complex issues reported by customers and able to identify the root cause without help from leads.
  • Analyze the logs and necessary data from the customer environment to understand the scenario(s) that caused the issue.
  • Must have strong debugging skills to identify the root cause of the issues.
  • Provide the fixes to the software issues in collaboration with the development team.
  • Provide timely updates through established communication channels.
  • Update the service management portal with the latest updates for the customer reported issues.
  • Update product knowledge base with newly reported issues from the sites.
  • Raise the tickets in the Jira portal and track them to closure.
  • Continually updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications
  • Complete assigned tasks on time and in accordance with the appropriate process.
  • Should be able to contribute to critical/high severity bug fixes and feature development tasks.
Qualifications
  • B.E/B.Tech (M.E/M.Tech preferred) in the disciplines of EEE/ECE/CSE or MCA degree or equivalent experience.
  • Minimum of 6 to 9 years' experience in the respective technologies

Specific Knowledge and Skills

 

Candidates should have experience in the following skills and technologies:

  • Excellent understanding of Object-Oriented Programming concepts.
  • Good programming skills in Java, Spring boot, Hibernate, RabbitMQ, and Redis technologies.
  • Must have strong programming skills to write queries for MS-SQL and Postgres databases.
  • Should have knowledge of microservices architecture and AWS services.
  • Should have strong Knowledge on docker and Kubernetes technologies.
  • Should have knowledge on Angular 12+

Soft Skills

  • Excellent verbal/written communication skills with very good teaming skills
  • A commitment to ongoing training and self learning
  • Good time management and organizational skills

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