Customer Relationship Manager

2 days ago

Anna Nagar Madurai Tamil Nadu, India Elysium Technologies Private Limited Full time ₹ 3,60,000 - ₹ 6,00,000 per year

Job Title: Customer Relationship Manager (Female Candidates Only)

Experience: 5+ Years

Education: Postgraduate (PG) or B.E. (Engineering)

Location: Madurai

Department: Customer Relations / Client Success / Sales

Company Overview:

We are a growing organization focused on delivering top-tier solutions and services to our clients. As part of our expansion, we are seeking a female Customer Relationship Manager with strong communication, client-handling skills, and a technical or business background to join our team and drive customer satisfaction and engagement.

Job Summary:

The Customer Relationship Manager will be responsible for managing key client relationships, ensuring high levels of customer satisfaction, and identifying opportunities for account growth. This role requires excellent interpersonal skills, a problem-solving attitude, and a strong ability to understand client needs and align them with company solutions.

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients, ensuring seamless communication and support.
  • Build and nurture long-term relationships with customers to promote loyalty and retention.
  • Understand client needs, pain points, and goals to offer tailored solutions.
  • Coordinate with internal teams (Sales, Product, Support) to deliver customer-focused outcomes.
  • Manage onboarding, training, and implementation processes for new clients.
  • Track customer satisfaction metrics and proactively address concerns or complaints.
  • Identify upsell and cross-sell opportunities and work with the sales team to capitalize on them.
  • Maintain accurate records of customer interactions and service issues using CRM tools.
  • Conduct regular client meetings and business reviews.

Candidate Requirements:

  • Education: Postgraduate (MBA, M.Com, etc.) or B.E. degree from a recognized institution.
  • Gender: Female candidates only (as part of our diversity and inclusion initiative).
  • Experience: Minimum of 5 years in customer relationship management, account handling, or client servicing.
  • Strong communication and presentation skills.
  • Excellent interpersonal and problem-solving abilities.
  • Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot).
  • Ability to multitask and manage client accounts in a fast-paced environment.

Preferred Skills:

  • Experience in [insert preferred industry if any – e.g., IT services, SaaS, Research].
  • Knowledge of project coordination or basic technical understanding (especially for BE graduates).
  • Ability to work independently while collaborating with cross-functional teams.

What We Offer:

  • Competitive salary package.
  • Supportive work culture with a focus on diversity and inclusion.
  • Opportunities for leadership development and growth.
  • Work-life balance and flexible working environment.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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