Messaging Operations Analyst
1 week ago
Purpose of the Job
The role is for Messaging Operations - Analyst and will be responsible for supporting business objectives by ensuring detecting frauds, data analytics, reporting, whitelisting and testing tasks for messaging products.
Key Deliverables
- Understand the messing products and its business needs
- Define impacting KPIs, review and monitor data and continuously improve the KPI's
- Analyzing traffic going through the firewalls and enabling
- Monetization activities - Adding rules basis deployed systems and requirements
- Preparation of daily/ monthly/quarterly dashboards / maintaining sender database on PowerPoint/MS Excel
- Conducting brand testing and reviewing whitelisting requests will be a part of the daily activity
- Coordinate with vendors and stakeholders to enable features on the platform.
- Work with internal stakeholders on adhoc requests
Skills Required
- Commercial Acumen
- SMS Firewall , A2P/SMS knowledge, Telecom networks & protocol knowledge
- Excellent Proficiency in Microsoft office Excel with working Knowledge of V-lookup, Pivot table and other advance excel functions
- Analyzing the data / Data Analysis report generation
- Strong written/verbal communication skills
- Cross-functional collaboration
- Ability to understand and comply with business processes and procedures
Educational Qualifications
- MBA or equivalent
- Degree in IT / Computer Science
Preferred: B.E./ B. Tech.
Work Experience
2-4 year's experience in analyzing data to draw business-relevant conclusions- Experience in Telecom/ Technology domain
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