Messaging Operations Analyst

6 days ago

Gurgaon, Haryana, India airtel Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Purpose of the Job

The role is for Messaging Operations - Analyst and will be responsible for supporting business objectives by ensuring detecting frauds, data analytics, reporting, whitelisting and testing tasks for messaging products.

Key Deliverables

  • Understand the messing products and its business needs
  • Define impacting KPIs, review and monitor data and continuously improve the KPI's
  • Analyzing traffic going through the firewalls and enabling
  • Monetization activities - Adding rules basis deployed systems and requirements
  • Preparation of daily/ monthly/quarterly dashboards / maintaining sender database on PowerPoint/MS Excel
  • Conducting brand testing and reviewing whitelisting requests will be a part of the daily activity
  • Coordinate with vendors and stakeholders to enable features on the platform.
  • Work with internal stakeholders on adhoc requests

Skills Required

  • Commercial Acumen
  • SMS Firewall , A2P/SMS knowledge, Telecom networks & protocol knowledge
  • Excellent Proficiency in Microsoft office Excel with working Knowledge of V-lookup, Pivot table and other advance excel functions
  • Analyzing the data / Data Analysis report generation
  • Strong written/verbal communication skills
  • Cross-functional collaboration
  • Ability to understand and comply with business processes and procedures

Educational Qualifications

  • MBA or equivalent
  • Degree in IT / Computer Science

  • Preferred: B.E./ B. Tech.

  • Work Experience
    2-4 year's experience in analyzing data to draw business-relevant conclusions

  • Experience in Telecom/ Technology domain

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