
CRM Executive Female
1 week ago
Key Responsibilities
- CRM System Management:Maintain and update the customer relationship management system, ensuring data accuracy and completeness.
- Customer Data Analysis:Analyze customer data to identify patterns, trends, and insights to inform business decisions and improve customer engagement.
- Lead Management:Nurture leads from marketing, make qualification calls, and convert them into hot prospects for the sales team.
- Customer Support:Respond to customer inquiries, resolve complaints, and provide support through various communication channels (phone, email, social media).
- Cross-Departmental Collaboration:Work with sales, marketing, and other teams to align strategies and ensure a seamless customer experience from lead generation to order fulfillment.
- Strategy Implementation:Develop and implement customer-focused strategies, including customer segmentation and retention programs.
- Reporting:Provide reports and insights to management on campaign effectiveness, customer behavior, and key performance indicators (KPIs).
Required Skills
- Communication Skills: Clearly and effectively convey information to customers and internal teams.
- Problem-Solving: Address customer issues and devise timely and effective solutions.
- Empathy: Understand and respond to customer needs with genuine care.
- Organization and Attention to Detail: Manage multiple tasks and ensure all customer issues and records are handled correctly.
- Technical Proficiency: Be skilled in using CRM software and other relevant platforms.
- Patience: Maintain a calm and professional demeanor when dealing with difficult situations or customers.
Career Path
- Education:A bachelor's degree in business, marketing, or a related field is often preferred.
- Experience:Prior experience in customer service, sales, or account management is highly valuable.
- Continuous Learning:Stay updated on CRM innovations, customer data analytics, and industry best practices.
Job Types: Full-time, Fresher
Pay: ₹50, ₹60,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Preet Vihar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 5 years (Preferred)
Language:
- English (Preferred)
Work Location: In person
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