CRM Executive Female

1 week ago

Preet Vihar Delhi Delhi, India Adriyana Solutions Pvt Ltd Full time ₹ 5,00,000 - ₹ 6,00,000 per year

Key Responsibilities

  • CRM System Management:Maintain and update the customer relationship management system, ensuring data accuracy and completeness.
  • Customer Data Analysis:Analyze customer data to identify patterns, trends, and insights to inform business decisions and improve customer engagement.
  • Lead Management:Nurture leads from marketing, make qualification calls, and convert them into hot prospects for the sales team.
  • Customer Support:Respond to customer inquiries, resolve complaints, and provide support through various communication channels (phone, email, social media).
  • Cross-Departmental Collaboration:Work with sales, marketing, and other teams to align strategies and ensure a seamless customer experience from lead generation to order fulfillment.
  • Strategy Implementation:Develop and implement customer-focused strategies, including customer segmentation and retention programs.
  • Reporting:Provide reports and insights to management on campaign effectiveness, customer behavior, and key performance indicators (KPIs).

Required Skills

  • Communication Skills: Clearly and effectively convey information to customers and internal teams.
  • Problem-Solving: Address customer issues and devise timely and effective solutions.
  • Empathy: Understand and respond to customer needs with genuine care.
  • Organization and Attention to Detail: Manage multiple tasks and ensure all customer issues and records are handled correctly.
  • Technical Proficiency: Be skilled in using CRM software and other relevant platforms.
  • Patience: Maintain a calm and professional demeanor when dealing with difficult situations or customers.

Career Path

  • Education:A bachelor's degree in business, marketing, or a related field is often preferred.
  • Experience:Prior experience in customer service, sales, or account management is highly valuable.
  • Continuous Learning:Stay updated on CRM innovations, customer data analytics, and industry best practices.

Job Types: Full-time, Fresher

Pay: ₹50, ₹60,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Preet Vihar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 5 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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