Technical Support Specialist

8 hours ago


Mumbai, Maharashtra, India Princenton software services pvt ltd Full time

Job Description

Role:

We are looking for candidates who can assist us in responding to the technical queries

raised by our clients, which are often related to API Integration support, Troubleshooting

SMS delivery issues & Assistance with telecom regulatory guidelines.

Role description

  • Assist clients by connecting on remote calls, responding to technical queries (via

Support Tickets) related to the 2Factor's API Platform

  • Checking Database (MySQL)&Server Logs (Unix) to troubleshoot SMS delivery

issues

  • Using API Testing tools (such as Postman) to Run/Test API Endpoints to reproduce

error scenarios as reported by clients

  • Reporting & following up with Telecom Operators/Partners to resolve identified issues
  • Get on a call with clients to assist them inintegrating2Factor'sAPI Endpoints into third party applications (CRM, Marketing tools etc)

Skill Sets:

  • 2+Years of experience in Database Queries (Mysql, Mariadb)
  • Hands-on experience with API Testing Tools (Like Postman)
  • Excellent communication &interpersonal skills
  • Proactive, self-motivated, willing to learn, and a strong team player
  • Knowledge and working experience in any 1Scripting Language would be bonus (Like

Unix, Python GoLang, Php etc

Job Type: Full-time

Pay: ₹10, ₹36,572.22 per month

Work Location: In person



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