Field Service Engineer

3 days ago

Ahmedabad, Gujarat, India Merck KGaA Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us

Your Role :

We are looking for a self-starter Field service Engineer to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases Business Revenue.

  • Provide service and customer support during field visits
  • Manage all on site installation, repair, maintenance and PM visits, IQ/OQ
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Follow Document processes through SFDC, Service Max
  • Follow all company's filed procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Generation of Service Revenue for Company
  • Build positive relationships with customers
  • Maintain and Increase NPS.
  • Support sales team for Consumables sales and Buyback of old Instruments
  • Providing service and customer support during field visits
  • Managing all on site installation, repair, maintenance and PM visits, IQ/OQ, Generation of Service Revenue for Company & support to sales & Marketing team.
  • Delivering highest Service quality levels in region assigned and maintain and Increase NPS.

Who you are:

  • Industry- Analytical or Biomedical industry. Minimum 2-3 years of experience in service.

  • Qualification: BE/ Btech in Electronics/Instrumentation/Electrical/Mechanical.

  • Proven field service experience

  • Ability to troubleshoot, test, repair and service technical equipment
  • English literacy
  • Ability to work flexible and to adapt to changing work environment
  • Familiarity with Digital tools and applications

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of our diverse team

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