Client Service Analyst

Job Title: Client Service Analyst, AS

Location: Mumbai, India

Role Description

• Institutional Cash & Trade Management (ICT) helps Financial Institutions clients to optimize their treasury and commercial payments businesses. This improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management. TFFI facilitates their Trade Finance needs by originating, arranging and facilitating Letters of Credit, Trade-related Guarantees and Documentary
• Collections destined into and out of Deutsche Bank's global network of Trade Finance locations as well as providing Trade Financing in certain hubs. The TF product range consists of traditional trade products (such as LCs, guarantees, and collections), FI Financing, trade reimbursement services, structured short-term trade finance (e.g. Structured LCs) and electronic banking products. ICM improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management.
• ICT Client Service Officer (CSO) cover clients out of our global locations with hubs in Frankfurt, London and New York. ICM Client Officers provide personalized and proactive service to financial institutions for their day-to-day cash management business needs. – The position we are looking for is covering clients in our region Western Europe and APAC markets.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Client Service Officer (CSO) role will be responsible to resolve client queries related to commercial transaction flow.
• CSO are first point of contact and provide end-to-end query resolution to client. This role involves various stakeholder engagement.
• A person who understands and managing cross-functional processes with knowledge of Cash management functions: Specific to Global payments Operations, Payment Investigations, Funds Release, Cross border Payments.
• Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank
• Providing information and solutions to client enquiries around Payments (EUR, USD, MCCY), Balances, Checks, Service Bills, Regulatory Issues and other investigations as requested.
• Be the first point of contact for trade related client inquiries concerning trade requests for repetitive inquiries, RMA establishment, inquiries on claims and check of adoption status
• Client setup, training and maintenance for cash and trade products including documentation to ensure a seamless process flow from implementation to regular after-sales service
• Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met
• Handling of the internal fee and billing scheme

Your skills and experience

• Experience of institutional client service in International Clearing and Payments Business or experience in Trade Finance Business
• Solid understanding of the Financial Institutions markets (5 years)
• Sound understanding of Payment Systems (CHIPS, Fedwire, EBA, SEPA) and SWIFT methodology and formats (MT format as well as ISO20022) related to payments
• Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance
• Strong ability to work independently and under tight deadlines and support the CSO's in other locations on an as needed basis
• Business Language is English

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.