RTM-Client Service Officer

Job Title: RTM-Client Service Officer

Corporate Title: Associate

Location: Mumbai, India

Role Description

• RTM-Client Service Officers (CSO) act as single points of contact for all DB custody clients inquiries for the Security Services (SES) business.  
• The query may pertain to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration.
• In addition, CSOs liaise with all necessary internal parties to ensure client query resolution in a timely manner.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Account Opening/Maintenance/closure for various regions in EMEA.
• Prepare and review Tax related -ITRA documentation for Europe markets
• Knowledge of Invoice and billing preparation for clients
• Autobahn implementation and support.
• Client management related admin activities.
• Trade settlements- pre-matching & failure status in EMEA markets
• Clarification of unsettled trades pertaining to the client, the counterparty and/or the depository
• Proactive client-specific transmission of information to the client
• Prompt and competent processing of client inquiries via Salesforce, fax, SWIFT and the telephone
• Prompt and competent clarification of client complaints
• Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadlines
• Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions
• Processing of rights claims in terms of transactions over the ex-date (RCL)
• Processing of inquiries regarding securities and cash turnover which result out of  settlement and capital measures
• Documentation of client communication (Phone call, Salesforce)
• Supervision and prompt clarification of short positions on the part of the client
• Prompt controlling and release of invoices in (Billing application)
• Identification of the need for client visits, their initiation and where necessary, participation

Your skills and experience

• Should be strong in Settlements or Corporate actions background in Corporate Bank – Custodian business preferred.
• Client facing experience along with good communications skills.
• Knowledge of markets and settlement practices across European markets
• Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc.
• Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions
• SWIFT's knowledge for MT54X series and MT56X series for settlements and Corporate actions
• Prompt reaction to client inquiries within the respective deadlines (see best practice guidelines)
• Oral and written fluency in English.
• Prompt communication/escalation of extraordinary, difficult and risk-laden client inquiries, as well as complaints
• Preparedness to take on back-up functions
• Cooperation within the team, beyond the team (live an open door policy) and adjoining departments
• Realistic priority-setting under consideration of the total scope of tasks set
• Efficient, structured, independent and autonomous working

How we'll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.