Operations Manager

3 hours ago

Koramangala, Karnataka, India Webomindapps Private Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Job description :

We are seeking an experienced Operations Manager to oversee and optimize the day-to-day operations of our website development projects and client accounts. This role requires a professional who can manage cross-functional teams, maintain strong client relationships, and ensure seamless project delivery. The ideal candidate will have hands-on experience in managing digital or web development operations, with a focus on process efficiency, client satisfaction, and team performance.

Responsibilities:
Operational Management
  • Oversee daily operations across multiple website development projects to ensure on-time, on-budget, and high-quality delivery.
  • Streamline workflows between design, development, QA, and client service teams.
  • Develop, implement, and continuously improve operational processes and best practices.
  • Track project performance metrics (timelines, costs, quality) and initiate corrective actions as needed.
  • Ensure compliance with company standards, data security policies, and quality guidelines.
Client Relationship Management
  • Serve as the primary operational point of contact for key clients, ensuring clear communication and satisfaction throughout project lifecycles.
  • Translate client requirements into actionable tasks and timelines for internal teams.
  • Conduct regular status calls, project reviews, and client feedback sessions.
  • Proactively manage client expectations and resolve issues or escalations efficiently.
Team Leadership & Development
  • Lead, mentor, and motivate teams including project managers, developers, designers, and QA specialists.
  • Conduct performance reviews and identify opportunities for upskilling or process improvement.
  • Foster a positive, accountable, and collaborative team culture focused on quality and innovation.
  • Manage workload allocation to ensure resource optimization and timely project delivery.
Strategic & Financial Responsibilities
  • Collaborate with leadership to plan resource needs and project budgets.
  • Monitor project profitability and identify opportunities for cost optimization.
  • Provide data-driven insights and operational reports to support strategic decision-making.
  • Contribute to scaling the business by improving delivery efficiency and client retention.
Key Skills & Competencies
  • Strong leadership, team-building, and people management skills.
  • Excellent communication and client management abilities.
  • Experience in managing website development or digital projects.
  • Understanding of web technologies (HTML, CSS, CMS, SEO, etc.) and Agile/Scrum methodologies.
  • Strong analytical, problem-solving, and decision-making skills.
  • Proficiency in project management and collaboration tools (e.g., Jira, Trello, Asana, Slack, ClickUp).
  • Ability to multitask and thrive in a fast-paced digital environment.
Qualifications & Experience
  • Bachelor's degree in Business Administration, Operations, IT, or a related field.
  • Minimum of 3 years of experience in operations or project management within a website development, IT services, or digital agency environment.
  • Proven track record of managing clients, teams, and multiple projects successfully.
  • Certification in PMP, Agile, or Scrum (preferred but not mandatory).
Performance Metrics
  • Client satisfaction (NPS/CSAT scores).
  • On-time and on-budget project delivery rate.
  • Team productivity and engagement levels.
  • Process efficiency and turnaround time improvements.
  • Revenue retention and growth from key client accounts.
Company Overview:

Webomindapps is a dynamic and innovative company specializing in designing and developing cutting-edge solutions. We empower our clients to achieve their business goals efficiently and effectively. We are excited to welcome a talented Operations Manager to our team.

For more information about our company, please visit: Webomindapps .

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