Operations Manager

Job description :

We are seeking an experienced Operations Manager to oversee and optimize the day-to-day operations of our website development projects and client accounts. This role requires a professional who can manage cross-functional teams, maintain strong client relationships, and ensure seamless project delivery. The ideal candidate will have hands-on experience in managing digital or web development operations, with a focus on process efficiency, client satisfaction, and team performance.

Responsibilities:
Operational Management

• Oversee daily operations across multiple website development projects to ensure on-time, on-budget, and high-quality delivery.
• Streamline workflows between design, development, QA, and client service teams.
• Develop, implement, and continuously improve operational processes and best practices.
• Track project performance metrics (timelines, costs, quality) and initiate corrective actions as needed.
• Ensure compliance with company standards, data security policies, and quality guidelines.

Client Relationship Management

• Serve as the primary operational point of contact for key clients, ensuring clear communication and satisfaction throughout project lifecycles.
• Translate client requirements into actionable tasks and timelines for internal teams.
• Conduct regular status calls, project reviews, and client feedback sessions.
• Proactively manage client expectations and resolve issues or escalations efficiently.

Team Leadership & Development

• Lead, mentor, and motivate teams including project managers, developers, designers, and QA specialists.
• Conduct performance reviews and identify opportunities for upskilling or process improvement.
• Foster a positive, accountable, and collaborative team culture focused on quality and innovation.
• Manage workload allocation to ensure resource optimization and timely project delivery.

Strategic & Financial Responsibilities

• Collaborate with leadership to plan resource needs and project budgets.
• Monitor project profitability and identify opportunities for cost optimization.
• Provide data-driven insights and operational reports to support strategic decision-making.
• Contribute to scaling the business by improving delivery efficiency and client retention.

Key Skills & Competencies

• Strong leadership, team-building, and people management skills.
• Excellent communication and client management abilities.
• Experience in managing website development or digital projects.
• Understanding of web technologies (HTML, CSS, CMS, SEO, etc.) and Agile/Scrum methodologies.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in project management and collaboration tools (e.g., Jira, Trello, Asana, Slack, ClickUp).
• Ability to multitask and thrive in a fast-paced digital environment.

Qualifications & Experience

• Bachelor's degree in Business Administration, Operations, IT, or a related field.
• Minimum of 3 years of experience in operations or project management within a website development, IT services, or digital agency environment.
• Proven track record of managing clients, teams, and multiple projects successfully.
• Certification in PMP, Agile, or Scrum (preferred but not mandatory).

Performance Metrics

• Client satisfaction (NPS/CSAT scores).
• On-time and on-budget project delivery rate.
• Team productivity and engagement levels.
• Process efficiency and turnaround time improvements.
• Revenue retention and growth from key client accounts.

Company Overview:

Webomindapps is a dynamic and innovative company specializing in designing and developing cutting-edge solutions. We empower our clients to achieve their business goals efficiently and effectively. We are excited to welcome a talented Operations Manager to our team.

For more information about our company, please visit: Webomindapps .

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