Field Support Specialist

5 days ago

Pune, Maharashtra, India Oracle Full time ₹ 9,00,000 - ₹ 12,00,000 per year

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.

  • Responsible for providing Onsite Product Support as set-out in Domains action plans.
  • Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
  • Following defined policies and procedures (e.g. in desk manual).
  • Supporting the organization by understanding and achieving measurable objectives.
  • Follow best practices and Industry Standards.
  • Update internal systems as required
  • Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
  • Working independently and in a team environment.
  • Perform Field Change Order and Field Action Bulletin .
  • Need to be able to travel at short notice – short term,
  • Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
  • Provide T&M services OOH (Out of Hour).
  • Provide logistics support as required within the scope of providing on-site support,
  • Provide long or short term site cover for dedicated customer sites
  • Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
  • Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
  • Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
  • When).
  • Assists in developing, reviewing, and implementing hardware installation plans for customers
  • Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
  • Need to be able to travel at short notice – short and long term, within region.

  • Field Marketing Specialist

    2 days ago

    Pune, Maharashtra, India Koutuhal Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Company DescriptionDemocratising AI-education with differential learning.Role DescriptionThis is a full-time on-site role for a Field Marketing Specialist located in Pune. The Field Marketing Specialist will be responsible for planning and executing market strategies, generating leads, and supporting sales efforts. Daily tasks include organizing field...

  • Desktop Support Specialist

    5 days ago

    Pune, Maharashtra, India Self-employed Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company Name- Gyoash TechnologiesPlease Note- This is a field job Role DescriptionThis is a full-time on-site role for a Desktop Support Specialist located in Pune. The responsibilities include providing technical support for desktop computers, troubleshooting hardware and software issues, and offering printer support. The specialist will also handle...

  • Field Support Specialist 2

    1 week ago

    Pune, Maharashtra, India Oracle Full time

    Job DescriptionA Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service...

  • Field Support Specialist 3

    2 days ago

    Pune, Maharashtra, India Oracle Full time US$ 80,000 - US$ 1,20,000 per year

    A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements...

  • Field Documentation Specialist

    23 hours ago

    Pune, Maharashtra, India beBeeDocumentation Full time US$ 20,000 - US$ 24,000

    Job Title: Field Documentation SpecialistAbout the Role:This is a dynamic opportunity to work in a fast-paced environment, responsible for gathering and processing field documentation. As a Field Documentation Specialist, you will play a critical role in ensuring the accuracy and completeness of our records.Key Responsibilities:

  • Support Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support Specialists work at the forefront of customer service, acting as the first point of contact for individuals experiencing technical issues with products, software, or services.Responsibilities:International Voice Support: Our Technical Support Specialists handle inbound calls from international customers and troubleshoot technical problems...

  • Field Support Specialist

    1 week ago

    Pune, Maharashtra, India beBeeUPS Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Electrical Field Engineer PositionWe are seeking a highly skilled and experienced Electrical Field Engineer to join our team.About the Role:The successful candidate will be responsible for performing field service activities involving installation supervision, commissioning, maintaining, modification, onsite training, system upgrade and repair of complex AC...

  • Network Field Support

    2 days ago

    Pune, Maharashtra, India Inniti Network Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Department - Network OperationsJob SummaryWe are seeking a skilled and proactive Network Field Support- Level 2 (L2) to join our dynamic team. The ideal candidate will possess strong technical expertise in network infrastructure, demonstrate excellent problem-solving abilities, and be capable of working independently in field environments, & supporting in...

  • Application Support Specialist

    3 days ago

    Pune, Maharashtra, India beBeeApplicationSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Title: Application Support SpecialistWe are seeking a skilled Application Support Specialist to join our team. As an Application Support Specialist, you will play a critical role in ensuring the smooth operation of our business systems.Responsibilities:Provide timely and effective support to users experiencing issues with our applications.Analyze system...

  • Administrative Support Specialist

    1 week ago

    Pune, Maharashtra, India beBeeAdministrative Full time ₹ 6,00,000 - ₹ 8,00,000

    We are seeking a highly skilled Administrative Support Specialist to join our team. This is a full-time, on-site role that involves providing top-notch administrative assistance and support.The ideal candidate will have excellent communication skills, proficiency in Microsoft Office tools, and the ability to manage multiple tasks and priorities...