Field Support Specialist

5 days ago


Pune, Maharashtra, India Oracle Full time ₹ 9,00,000 - ₹ 12,00,000 per year

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.

  • Responsible for providing Onsite Product Support as set-out in Domains action plans.
  • Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
  • Following defined policies and procedures (e.g. in desk manual).
  • Supporting the organization by understanding and achieving measurable objectives.
  • Follow best practices and Industry Standards.
  • Update internal systems as required
  • Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
  • Working independently and in a team environment.
  • Perform Field Change Order and Field Action Bulletin .
  • Need to be able to travel at short notice – short term,
  • Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
  • Provide T&M services OOH (Out of Hour).
  • Provide logistics support as required within the scope of providing on-site support,
  • Provide long or short term site cover for dedicated customer sites
  • Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
  • Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
  • Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
  • When).
  • Assists in developing, reviewing, and implementing hardware installation plans for customers
  • Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
  • Need to be able to travel at short notice – short and long term, within region.


  • Pune, Maharashtra, India Koutuhal Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionDemocratising AI-education with differential learning.Role DescriptionThis is a full-time on-site role for a Field Marketing Specialist located in Pune. The Field Marketing Specialist will be responsible for planning and executing market strategies, generating leads, and supporting sales efforts. Daily tasks include organizing field...

  • It Support Specialist

    2 weeks ago


    Pune, Maharashtra, India Reliable Group Paragon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: IT Support SpecialistLocation: Balewadi High street, Pune (Base Location) & Mumbai (Travel as Needed)Shift: General Shift (May Stretch for U.S. Time Zone Coordination if Required)OverviewWe are a growing IT firm specialising in providing offshore technical talents to U.S. businesses. With office locations in Pune and Mumbai, we are looking for an...


  • Pune, Maharashtra, India Paksha Kitchen Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionPaksha Kitchen Pvt. Ltd. is India's leading multi-brand cloud kitchen company, offering innovative food concepts like premium event catering, authentic regional thalis, traditional biryanis, Indian street food, and more. The company blends technology, standardized processes, and culinary research to deliver high-quality food solutions...


  • Pune, Maharashtra, India Orcapod Consulting Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Technical Support Specialist L2Location: PuneDepartment: AMSJob Summary: We are seeking a skilled and customer-focused Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients and internal teams. You will troubleshoot and resolve Web app, mobile app, and server...


  • Pune, Maharashtra, India ICE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob PurposeThe Client Support Specialist I acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform technologies, and workflows. As an escalation point, the Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent...


  • Pune, Maharashtra, India ICE Data Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job PurposeThe Client Support Specialist I acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform technologies, and workflows. As an escalation point, the Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent manner to address...


  • Pune, Maharashtra, India Irth Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    COMPANY SUMMARYReady for an exciting career with a technology firm that is working on cutting-edge products? Then come join the Irth Land Management team and be part of a software-product organization that has a cool work culture, great work atmosphere and amazing growth potential. Irth Land Management is currently seeking a Technical Support Specialist to...


  • Pune, Maharashtra, India Inniti Network Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Department - Network OperationsJob SummaryWe are seeking a skilled and proactive Network Field Support- Level 2 (L2) to join our dynamic team. The ideal candidate will possess strong technical expertise in network infrastructure, demonstrate excellent problem-solving abilities, and be capable of working independently in field environments, & supporting in...

  • Specialist

    1 week ago


    Pune, Maharashtra, India Vezralon Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site role located in Pune for a Specialist. The Specialist will be responsible for managing projects, implementing various strategies, conducting research, and ensuring the smooth operation of day-to-day tasks. Other key duties include collaborating with team members, coordinating with various departments, and providing...


  • Pune, Maharashtra, India Assetcues Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Summary: We are looking for a friendly, empathetic, and detail-oriented Customer Support Specialist to join our team. You will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate will be patient, a great communicator, and dedicated to...