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Process Associates
2 weeks ago
Role Overview:
To support our U.S. home health operations, we are looking for detail-oriented and dedicated Process Associates who are passionate about making an impact behind the scenes. You will play a vital role in managing backend operations for U.S.-based home health clients. This includes reviewing clinical documentation, updating patient records, coordinating with internal teams, and ensuring timely and accurate data entry.
Roles/Responsibilities include but not limited to:
- Facilitate end-to-end coordination of patient care activities including scheduling, follow-ups, interdisciplinary referrals, and lab result tracking.
- Act as a liaison between clinicians and care teams, ensuring timely communication, visit confirmations, and updates on patient care requirements.
- Monitor and manage clinical communication through email and fax, ensuring all incoming and outgoing correspondence is actioned promptly.
- Schedule clinician visits according to prescribed frequencies and obtain required visit authorizations from appropriate authorities.
- Coordinate and manage workflows for healthcare professionals to ensure timely and efficient task execution, minimizing care delays.
- Act as the primary point of contact for clinician queries regarding assigned patient groups and provide timely responses.
- Identify and report urgent or unresolved issues to Team Leads on a real-time basis for immediate resolution.
- Perform additional administrative or coordination tasks as delegated by the leadership team to support operational goals.
Qualifications:
- Any degree. - Mandatory
- 2 to 5 years of backend operations experience. (Preferably BPO Industry)
- Excellent English communication skills
- Proficiency in MS Office
- Willing to work in Night shifts (10:30PM to 7:30AM) from Trivandrum office location
- Immediate joiners only.
- Candidates from Trivandrum or near by locations will be given preference.
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Are you an immediate joiner?
- Are you located in Trivandrum? (Onsite role)
- Are you willing to work night shift (10:30 PM to 7:30 AM : Mon-Fri) from our office at Elippode, Trivandrum?
- How many years of relevant experience you hold?
Work Location: In person