Department Manager
4 days ago
Job description
Company Name: Tata Croma
Role: Department Manager
Location: Hyderabad
Role & responsibilities
Sales and Performance Management:
- Responsible for achieving department targets and KPIs (Key Performance Indicators).
- Analyzing sales figures, interpreting information, and forecasting future sales volumes.
- Maximizing profits through effective sales strategies and margin management.
- Executing plans to maximize sales as set by the immediate superior.
- Ensuring attractive merchandise display, layout, and stock replenishment.
- Overseeing inventory processes and managing damaged and defective goods.
Customer Service and Satisfaction:
- Creating a seamless customer service orientation among store employees.
- Understanding customer needs and providing optimal solutions.
- Handling customer complaints and ensuring timely resolution.
- Implementing marketing plans, including catalogues, flyers, and e-commerce.
Team Management and Development:
- Facilitating the professional and personal development of subordinates.
- Cultivating and promoting the company's culture through teamwork and collaboration.
- Managing and motivating the store team to increase sales and ensure efficiency.
- Training staff on required products.
Merchandising and Operations:
- Assisting in completing price changes within the department.
- Bringing up sales at registers and/or bagging merchandise.
- Assisting in floor moves, merchandising, display maintenance, and housekeeping.
- Processing and replenishing merchandise and monitoring floor stock
Business Operations and Shrinkage Management:
- Strategizing to reduce shrinkages in the department.
- Managing EPOS (Electronic Point of Sale) systems and SKU (Stock Keeping Unit) creation.
- Monitoring trade-in products, inventory management, and logistics control.
- Overseeing marketing plans and driving sales promotion initiatives and events
Regards
Venkat - HRBP
Croma.
If anyone interested, please share your updated resume to the mention mail id
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