International Customer Care-Chat Process

11 hours ago

Mohali, Punjab, India Merlin Enterprises Full time ₹ 3,36,000 - ₹ 3,96,000 per year

Customer Support Executive – Voice & Chat Process

Eligibility Criteria:

  • Education: Graduate or Undergraduate (Any Stream)
  • Experience: Freshers can apply
  • Communication Skills: Excellent English communication required (verbal & written)
  • Shift: Rotational shifts including night shifts
  • Work Type: Full-time, Office-based

Key Responsibilities:

  • Handle customer queries professionally via voice or chat channels.
  • Troubleshoot and resolve basic technical issues (for technical process).
  • Ensure excellent communication and customer experience.
  • Maintain accurate customer records in CRM tools.
  • Meet daily performance metrics and service quality targets.

Salary & Benefits

  • CTC (Including PLI): ₹28,000 to ₹33,000 per month
  • Performance Linked Incentives (PLI)
  • 5 Days Working / Rotational Offs
  • Growth opportunities in International Process

Interview Process:

  • HR Screening
  • Communication Assessment
  • Operations / Final Round

Join Us If You:

  • Have strong English communication.
  • Are comfortable working in a fast-paced customer environment.
  • Want to start a career in the International BPO industry.

Job Types: Full-time, Permanent, Fresher

Pay: ₹28, ₹33,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Life insurance
  • Provident Fund

Work Location: In person

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