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Tele Caller – Pre

2 weeks ago

Delhi, Delhi, India Solh Wellness Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Position Overview

We are seeking a motivated and empathetic Tele caller
(B2C)

to handle both
pre-sales and post-sales calls

for our Prarambh Life (PL) addiction recovery courses (3-month & 6-month programs). The role involves nurturing inbound leads, explaining program details, handling objections, closing sales, and providing after-sales support to ensure high customer satisfaction and retention.

Key Responsibilities

Pre-Sales (Lead Conversion):

  • Call and qualify incoming leads generated through campaigns.
  • Explain the Prarambh Life courses (3-month prevention/low-risk program, 6-month moderate/high-risk program).
  • Address queries regarding substance use and new age behavioral challenges (e.g., screen addiction, smoking).
  • Share program features such as
    AI + human intervention, language options (Hindi/English), affordability, and accessibility
    .
  • Understand customer concerns (pricing, time availability, expectations) and handle objections tactfully.
  • Fix appointments with psychologists if needed for deeper consultations.
  • Maintain lead records, call notes, and follow-up schedules.

Sales Closure:

  • Persuade leads to enroll in the course by offering suitable solutions.
  • Provide offers/discounts as per campaign approvals.
  • Collect payment confirmations and ensure smooth onboarding into the program.

Post-Sales (Retention & Support):

  • Welcome enrolled users with onboarding calls.
  • Explain how to access the Solh app, guided plans, and program features.
  • Follow up regularly to ensure engagement and reduce dropouts.
  • Gather customer feedback and escalate concerns if required.
  • Maintain long-term relationships to encourage referrals and continued usage.

Key Skills Required

  • Excellent verbal communication skills in
    Hindi & English
    .
  • Active listening and empathy to connect with individuals dealing with addiction or stress.
  • Ability to
    handle objections
    and close sales without being pushy.
  • Good organizational skills for managing leads, follow-ups, and CRM tools.
  • Strong persuasion, confidence, and patience.
  • Basic knowledge of digital platforms (WhatsApp Business, CRM tools, Excel).

Qualifications

  • Graduate/Undergraduate with strong communication skills.
  • 0.6 – 1 years of experience in tele calling, tele sales, or customer support (preferably in EdTech, wellness, or service industry).

Freshers with excellent communication and persuasion skills may also apply.