Tele Caller

5 days ago

Delhi, Delhi, India One Up Power Systems Full time ₹ 1,32,000 - ₹ 2,04,000 per year

Job Description:

As a Tele Caller for complaint resolution, your primary responsibility will be to interact withthe Clients like Delhi Police, DCB, P&I, CPWD, and assist in resolving complaints. You will act as a liaison between the public and law enforcement agencies, ensuring that complaints are addressed promptly and effectively.

Key Responsibilities:

  • Communicating with Delhi Police:
  • Make calls to the appropriate Client officials to discuss and escalate the resolution of the complaints.
  • Ensure all complaints are properly registered and tracked within the system.
  • Complaint Resolution:
  • Resolve complaints related to police services by gathering information, ensuring correct procedures are followed, and escalating issues when necessary.
  • Follow up with complainants and police authorities to ensure timely resolution.
  • Managing Records:
  • Maintain accurate and detailed records of all complaints, follow-up calls, and resolutions.
  • Ensure all data is entered into the complaint management system or database accurately.
  • Customer Service:
  • Provide updates to complainants on the status of their complaints.
  • Address any concerns or questions that come from the public, offering assistance where possible.
  • Reporting:
  • Provide daily or weekly reports regarding complaints handled and resolution status.
  • Flag any unresolved or escalated issues to senior management or the relevant authorities within the Delhi Police.
  • Conflict Resolution:
  • Act as a mediator between the public and Delhi Police, maintaining professionalism and ensuring complaints are handled appropriately.

Skills Required:

  • Excellent Communication Skills: Strong verbal and written communication skills, as you'll be dealing with both the public and law enforcement officers.
  • Problem-Solving Abilities: The ability to resolve issues effectively and professionally.
  • Patience and Empathy: Understand the concerns of the complainants and provide them with reassurance.
  • Attention to Detail: Ensure all complaints are accurately recorded and followed up.

Qualification:

  • Graduation or equivalent (further education or relevant certification may be a plus).
  • Prior experience in a customer service or telecalling role is preferable.
  • Familiarity with basic computer software (Excel, Word, CRM systems) and call handling.

Work Environment:

  • Office-based, with regular interaction with the various clients .
  • Full-time position with standard working hours .

Job Types: Full-time, Permanent

Pay: ₹11, ₹17,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Required)

Work Location: In person

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