Staff, Technical Program Manager

Position Summary...Staff Technical Program Management for Problem Management FunctionWhat you'll do...

About Team:

The Reliability Engineering and Operations (REO) team is uniquely positioned to run programs and functions that focuses on ensuring the reliability of Walmart's services across eCommerce/Store/Omni Channel operations. The team currently supports US, & various International Markets (Ex: CA, MX, Chile, South Africa) providing Incident Management, Problem Management, Change Management, Performance Engineering, Site Reliability Engineering & Holiday Readiness.

As a Staff Technical Program Manager, you will play a pivotal role in managing problem management projects which are focused on addressing critical issues in the production environment. You will collaborate with cross functional teams, including Engineering, Product management and Operations, to ensure successful completion of Problem Management efforts. You will have a key role to play in driving the strategic initiatives of the organization using your expertise in program management, and technical understanding of domains areas across IT Service Management, Site Reliability Engineering.

Program Planning & Development:

• Lead and manage complex, large-scale, cross functional technical programs from initiation to completion.

• Define project scope, goals and deliverables while aligning them with the overall strategic objectives

• Foster effective collaboration among all team members on the program objectives and timelines.

• Drive continuous improvement by implementing best practices, ways of working in a changing and dynamic environment to improve program efficiency.

• Stay updated with industry trends, emerging technologies and program management practices and incorporate them in your day-2-day work for driving results.

Technical Expertise:

• Engage in end-to-end discussions for high- level system /solution design of systems and demonstrates an understanding of design choices for scalability, high availability, and performance.

• Direct the identification, investigation, reporting, and follow-up for resolution of defects/bugs raised during testing processes or post-production.

• Independently clarify requirements with engineering through verbal, written, or diagrams.

• Ensure effective roll-forward and roll-back plans are in place for every production change

• Independently identify patterns and explores possible solutions to leverage existing capabilities and technology strategies to avoid duplications.

• Propose frameworks, tools, and methodologies that can be adopted to drive automation across initiatives.

Leveraging Domain Knowledge:

• Validate requirements and technology decisions that impact business processes.

• Identify areas of innovation across subdomains, shares potential innovations with the leadership team, and drives initiatives.

• Demonstrate an awareness of new processes and automation techniques used within a domain across industries.

Deliver Program and Results:

• Independently monitor and evaluate the progress of multiple projects in a program against approved milestones, quality metrics, and timelines.

• Identify issues, potential risks and setbacks, and implement mitigation strategies in a timely and effective manner.

• Effectively negotiate against timelines, resources, and priorities to secure commitments.

• Implement and improve the prioritization of program deliverables and milestones.

Influential Communication for Alignment:

• Ensure proactive and effective communication on program progress, key metrics and regular updates to all stakeholders.

• Independently prepare clear, concise, logically structured, and meaningful reports/materials using relevant data.

• Communicate complex information to large and diverse audience verbally in small/large meetings, as well as through written emails and artifacts.

• Ensure program documents are complete, current and available for staff and leadership review.

Analytical Problem Solving:

• Map deliverables, features, and milestones to program success metrics.

• Synthesize and converge data from multiple vantage points (for example, engineering excellence, product analytics, program success) into meaningful insights.

• Use fact-finding techniques, diagnostic tools, and judgment to identify and break down business problems.

Program Stakeholder Management:

• Independently engage with the identified program stakeholders based on defined cadence to align and share regular updates.

• Independently build relationships with program stakeholders and aligns stakeholders on roles, responsibilities, ways of working, and cadences at various stages of program execution.

• Independently ensure that all dependent teams and stakeholders have accurate and thorough understanding of different stakeholder perspectives and overall project goals, timelines, and deliverables.

What will you'll bring:

• BS/BE/BTECH degree in Computer Science or related fields or equivalent practical experience.

• Minimum 12+ years of Technical Program Management experience leading large scale complex programs.

• Experience working with several Cross-Functional groups such as: design, product management, engineering, and business stakeholders.

• Strong technical understanding of IT Operations, IT Service Management, Performance Engineering, Site Reliability Engineering.

• Strong communication, & organization skills with a keen eye for detail.

• Ability to be productive in a fast-paced environment with minimal direction. And ability to juggle multiple projects and tasks.

• Project/Program Management & IT Service Management Education (PMP, Prince2, Agile/SAFe certifications, ITIL or Equivalent)

• Working knowledge of collaboration and tracking tools: JIRA, Confluence, Excel, PPT, SharePoint, OneDrive, Service Now

• Working Experience in retail industry will be an advantage (Preferred)

About Walmart Global Tech

From entry-level to executive positions, Walmart provides limitless opportunities for growth, and career development. Walmart started small, with a single discount store and the simple philosophy of selling more for less. Today, we are a growing technology-enabled company founded on the same values as our first store. We establish clear expectations, empower associates to manage their work, and hold ourselves and one another to a high standard. Walmart's scale enables us to have an. No other company has the reach of Walmart, with 2.3 million associates worldwide and over 250 million weekly customers. Walmart is reshaping retail by investing in an expanding workforce. While technology is at the heart of our digital transformation, people are the reason we succeed and the force behind our innovations. We train our team in the skillsets of the future and bring in experts like you to help us grow.

If you're thinking 'scale', think bigger and don't stop there. At Walmart Global Tech Bengaluru, we don't just innovate, we enable transformations across stores and different channels for the Walmart experience. Take a regular day at Walmart Labs and match that with 260 million customers a week, 11,695 stores, under 59 banners in 28 countries and e-commerce websites in 11 countries. That's Walmart for you. We innovate to deliver a simple and seamless experience for our customers. Our tech talent solves the biggest and most complex problems. They drive digital transformation where data and analytics are enabling us to better serve our customers and create a digital relationship with them. As our customers evolve and adapt, we are taking it a few notches further here. We're changing what customers can expect from the experience of shopping, from the physical stores, to mobile, social and even online; we're not just ready for the future of shopping, we're creating it.

Work

Walmart's culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Option 1: Bachelor's degree in computer science, information technology, engineering, or related area and 5 years' experience in engineering, engineering program management, technical program management, product management, or related area. Option 2: 7 years' experience in engineering, engineering program management, technical program management, product management, or related area.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...G, 1, 3, 4, 5 Floor, Building 11, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India

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