Program Manager

Job Details
Job Location:    Virtual Office - Not Applicable , CA
Position Type:    Full Time
Education Level:    High School
Salary Range:    $ $ Salary
Job Category:    Nonprofit - Social Services

Description

ROLE SUMMARY:

The Telehealth Program Manager will provide leadership, management and direction to the Telehealth Program under the direction of the Director of Outpatient Services at Leimert Park. The Program Manager will ensure that the telehealth team provide services utilizing a strength based approach, are solution focused and trauma informed. The Telehealth Program Manager will oversee program clinical staff and manage to contractual and Wellnest requirements.  

ESSENTIAL RESPONSIBILITIES:

• The Program Manager for the Telehealth Program is responsible for the overall management and implementation of new ideas and improvements of the Telehealth program.
• Work collaboratively with the Director of Outpatient Services at Leimert Park to manage day-to-day operations to ensure program and contract compliance.
• Support the development of and adherence to Wellnest policies, procedures and workflows.
• Directly support the recruitment, selection, training, supervision, and evaluation of direct service staff.
• Communicate with Department of Mental Health and Program Partners for purposes of collaboration regarding referrals for the program as well as attending partner and community meetings.
• The Program Manager coordinates regular team meetings to review the staff's existing caseload, discuss new and ongoing clients, and provide feedback about clinical and administrative issues.
• The Program Manager is responsible for coordinating the provision of HIPAA compliant virtual therapy services.
• The Program Manager will pursue additional referrals sources to grow the program and assist in generating client referrals into the program.
• Identify opportunities and coordinate participation in community health fairs/community events to create access and linkage to Telehealth services.
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• Assist in the development of culturally competent educational/outreach material, such as flyers and brochures to reduce stigma and to provide guidance for those seeking both general information on health-related topics and further support in receiving healthcare services.
• Identify and develop initiatives to promote patient satisfaction and advocacy efforts.
• Assist in development of tracking and evaluation system to track referral sources and clients.

REQUIRED QUALIFICATIONS: Master's degree in Social Work, Marriage and Family Therapy, or equivalent from an accredited college or university is required. A candidate must hold a valid license (LMFT, LPCC, or LCSW). In addition, this candidate must have two years of post-licensure experience. Must possess and maintain a valid CA driver's license and insurable driving record that meets Wellnest's insurance carrier's criteria for liability coverage. Certification in TFCBT, IPT, or ICBT or any other EBP preferred. In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice.

CONDITIONS OF EMPLOYMENT: Employee may be asked to pursue additional training when it is determined to be in the best interest of the Company. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business.

WORKING CONDITIONS: The program manager will be in the office 1x per week.

REASONING ABILITY:

• Proficient with Los Angeles County Department of Mental Health (DMH) clinical paperwork
•  Strong interpersonal skills and ability to build and cultivate relationships to work effectively with a variety of stakeholders.
•  Skilled in engaging, motivating and working with diverse individuals and groups to accomplish established goals.
•  Possess an entrepreneurial spirit to thrive in a fast-paced and achievement-oriented environment.
•  Exemplify superior organizational skills and an ability to effectively manage multiple priorities simultaneously.
•  Be a self-starter and demonstrate an ability to solve problems.
•  Excellent communication skills that are rooted in a customer-service focus and accurately and effectively conveying information.  
• Knowledge of and ability to apply trauma informed, healing centered services.
• The ability to effectively work with children and families.
• A strong commitment to advancing Wellnest's mission.
• Ability to work independently and exercise sound judgment and discretion.
• Ability to effectively present information and respond to questions.
• Ability to read, analyze and interpret manual and office documents.
• Ability to be flexible and adapt to changing work demands.
• Maintain a high level of concentration and attention to detail for extended periods of time.
• Maintain a high level of ethical and professional standards in accordance with agency policy.
• Must have strong clinical understanding of and experience with children and adult family members with significant mental health and /or co-occurring needs/disorders.
• Must exhibit and maintain effective interpersonal work relationships with staff of varying skills and abilities, including management, other division directors, site directors, and support service staff, and clients in a multidisciplinary setting.

PHYSICAL DEMANDS:

• Ability to talk or hear in order to give and receive information and instructions.
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
• Ability to reach with hands and arms.
• Ability to use computer keyboard up to 50% of the day.
•  Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment.
• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required.
• Lift and/or move up to 25 pounds.

This description is only intended to illustrate the duties, responsibilities and requirements for it. It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.

Wellnest does not discriminate against any client, parent/guardian, employee or community member on the basis of actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics.

Due to restrictions from DHCS, Wellnest, as a health care provider, is unable to employ anyone on a DHCS exclusionary list or database. Applicants will be asked to confirm within the application process whether they are subject to an exclusion.

Qualifications

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