Sr Support Engineer 1

1 week ago

Hyderabad, Telangana, India Blue Yonder Full time

Scope:

Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.
Needs to work with cross functional teams including Product Development, Consulting and Support services.
Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our current technical environment:

Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization
Cloud Architecture: MS Azure 
Frameworks/Others: PL/SQL, RDBMS

What you'll do:

  • Understand the implemented solution/ products
  • Analyze the issues, identify Root cause and find the permanent solution to any problem
  • Adheres to SLA based on the severity of the customer cases.
  • Complete the product certification courses assigned.
  • Document the learning and building the knowledge content
  • Provide early visibility and mitigation to technical challenges through the journey.
  • Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
  • Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
  • Should collaborate with Solution/Technical architect(s) to stabilize the system
  • Enhance/Change the design based on new business requirements by the customer
  • Single Point of contact for all customer requests for the designated solution
  • Manage/Support new roll outs/deployments and handle change requests/enhancements
  • To improve various KPIs for the customer

What we are looking for:

  • Bachelor's degree minimum 6 to 9 years of experience in Product Support / Implementation support.
  • Skill set and availability requirements as per the organization's needs
  • Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
  • Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
  • Deep understanding of Customer business and processes
  • Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex
  • Knowledge in performance tuning techniques is added advantage.
  • Understanding and experience with the technical requirements for the product line assigned.
  • Understanding of various technical platforms and infrastructures.
  • Understands Blue Yonders product suite so as to convey relationships and touch-points to the customer.
  • Works with appropriate parties to ensure issues are resolved.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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