IT Support Lead

Job Description

IT Support Lead - Dsseldorf, Germany

Work mode: Hybrid
Onsite Location(s): Dsseldorf, Germany
Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information, and training, well help you in advancing your skills and career. Here, youll be supported in progressing whatever your ambitions.

IT Business Operations Lead Germany

Location: Dsseldorf, Germany (On-site / Hybrid Expected in the first months mainly on-site, becoming 1 or 2 work-from-home days later)
Salary: Depending on experience/expertise.

At Boston Scientific, were looking for a highly motivated IT Business Operations Lead to be the driving force behind IT operations at our Dsseldorf site. This is a hands-on leadership role where youll ensure IT is both a reliable enabler and a trusted partner for the business. Youll work closely with local leaders, coordinate your small IT team, and translate business needs into practical IT solutions that support the companys growth over the coming years.

Your role

As the IT Business Operations Lead, youll be the primary IT point of contact for the Dsseldorf office, connecting the needs of the business with our global IT standards. Youll oversee day-to-day IT operations, from infrastructure and end-user support to AV systems and software platforms. Working with your team of IT specialists, youll coordinate workloads, implement process improvements, and drive initiatives that enhance efficiency and user experience.

Beyond operations, youll act as a strategic partner, anticipating the offices evolving IT requirements as the team and user base grow. Youll provide recommendations on technology solutions, plan for future capacity, and support the adoption of new systems or tools. Youll also collaborate with vendors and manage local budgets to ensure resources are used effectively.

The person we are looking for

We are seeking someone with strong technical expertise across infrastructure, Microsoft 365, networking, AV systems, and end-user support. Experience in site IT coordination, service management, or operations leadership is highly valued, but formal team management experience is not required (but its a nice to have) - youll need the right skills to guide a small team and divide tasks effectively.

Fluency in German & English is essential.
Someone that understands the strong technical expertise

Fluency in German and English is essential, and a proactive, solution-oriented mindset is a must. Youll thrive in a dynamic environment, collaborating across teams and driving both operational excellence and business-focused IT initiatives.

Bonus points

• Experience with ITIL frameworks or certification
• Background in global or fast-paced organizations

Why join us

At Boston Scientific, youll be part of a global IT organization that values collaboration, innovation, and growth. This role offers the chance to make a tangible impact on IT operations and help shape the future of our Dsseldorf site. Youll work on-site in a hybrid-friendly environment, with opportunities to grow your team and influence strategic IT decisions.

If you are ready to take ownership of IT operations, bridge the gap between technology and business, and contribute to a growing and dynamic office, we want to hear from you.

Requisition ID: 616746

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isnt just business, its personal. And if youre a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you

Job Segment: User Experience, Work from Home, Information Systems, Technology, Contract

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