HO Product Manager
5 days ago
Senior Manager/AVP – SA Portfolio & Channel Engagement (Liabilities)Role Objective
Drive Savings Account (SA) portfolio growth by managing the OTB book, strengthening channel engagement (with a key focus on the SKY channel), and improving AMB, RV, PH, digital adoption, and customer engagement.
Key ResponsibilitiesSA Portfolio Management- Manage and monitor the SA OTB portfolio.
- Drive AMB uplift, RV improvement, PH deepening, and digital adoption.
- Track portfolio health: book growth, attrition, inactive-to-active conversions.
- Implement corrective and preventive actions.
- Work closely with SKY channel to enhance sourcing, activation, and productivity.
- Provide training, product/process updates, and enablers to channel teams.
- Run structured reviews, monitor KPIs, and drive productivity interventions.
- Build and publish daily/weekly/monthly dashboards & MIS.
- Provide performance insights and actionable recommendations.
- Prepare management review decks and business reports.
- Use customer data (demographic, psychographic, behavioural, channel affinity) to design targeted hooks.
- Support digital onboarding, adoption, and engagement journeys.
- Drive deepening, re-engagement, and retention measures.
- Track competitor trends in liabilities and digital journeys.
- Suggest improvements and new initiatives to stay competitive.
- Work with product, operations, marketing, risk, service, and analytics teams.
- Facilitate communication on new campaigns, policies, and portfolio initiatives.
- 5–10 years of experience in Liabilities / SA Portfolio / Channel Management.
- Strong analytical skills and ability to translate insights into actions.
- Excellent communication and stakeholder management.
- Structured thinker with proven ability to drive portfolio & productivity growth.
- SA Portfolio Management
- Channel Engagement & Productivity
- Analytics, Dashboards & Insights
- Customer Engagement Strategy
- Market & Competition Benchmarking
- Cross- Functional Collaboration
- 5–10 years of experience in Liabilities / SA Portfolio / Channel Management.
- Strong analytical skills and ability to translate insights into actions.
- Excellent communication and stakeholder management.
- Structured thinker with proven ability to drive portfolio & productivity growth.
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