
Customer Care Executive
2 days ago
Job Title: Customer Care Executive
Location: Parkstreet
Department: Quality Department
Reports To: Customer Relationship Manager / CEO
Company: Premier Carworld Pvt. Ltd. (Authorised Maruti Suzuki NEXA Dealership)
Employment Type: Full-time
Job Summary:
As a Customer Care Executive at Maruti Suzuki NEXA – Premier Carworld Pvt. Ltd., you will be the face of the brand, responsible for delivering a premium customer experience. Your primary role will involve handling customer queries, managing post-sales interactions, coordinating service follow-ups, and ensuring complete customer satisfaction in line with NEXA's values of hospitality and relationship building.
Key Responsibilities:
- Greet and attend to walk-in customers at the NEXA showroom or service center with professionalism and warmth.
- Handle inbound and outbound calls, emails, and messages related to customer inquiries, feedback, complaints, or service reminders.
- Ensure timely resolution of customer concerns by coordinating with relevant departments (sales, service, delivery, etc.).
- Maintain accurate records of customer interactions, service follow-ups, and satisfaction levels using CRM software or designated tools.
- Assist in post-sale documentation and delivery coordination to ensure a seamless handover experience.
- Conduct regular follow-up calls after vehicle purchase or servicing to ensure satisfaction and address any issues.
- Collect customer feedback and escalate critical concerns to the management.
- Promote value-added services, extended warranties, insurance renewals, and accessories when appropriate.
- Support dealership events, test drive campaigns, or customer relationship programs organized under NEXA initiatives.
- Adhere to Maruti Suzuki NEXA standards of communication, grooming, and behavior.
Key Skills & Competencies:
- Excellent verbal and written communication skills (English, Hindi, and local language).
- Strong interpersonal skills with a customer-first attitude.
- Ability to handle pressure and manage difficult customer situations with patience.
- Good organizational and multitasking abilities.
- Proficient in MS Office and CRM systems.
- Knowledge of automobiles (preferred but not mandatory – training will be provided).
Educational Qualification:
- Minimum: Graduate in any discipline
- Preferred: Degree or Diploma in Customer Relationship Management, Marketing, or Hospitality
Experience:
- 0.6 months – 3 years in customer service, preferably in the automobile, retail, hospitality, or service industries.
- Freshers with excellent communication skills and a passion for customer service are welcome.
Compensation & Benefits:
- As per industry standards
- Incentives linked to customer satisfaction and performance metrics
- Opportunities for training and career growth under the Maruti Suzuki NEXA framework
Job Type: Full-time
Pay: ₹10, ₹15,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
-
Customer Care Executive
2 days ago
Park Street, Kolkata, West Bengal, India 3seas Solutions Full timeUrgent Hiring !!! Position - **Customer Care Executive** Qualification - **Any Graduates** Experience - **Any BPO, KPO or customer care executive positions - 1-2 years in customer handling, Excel maintain, Client coordination.** Salary - **Rs. 12,000/- to Rs. 15,000/- + Gratuity, PF, Mediclaim and others facility.** Job location - **Park Street,...
-
Customer Care Executive
2 weeks ago
Park Street, Kolkata, West Bengal, India BDV Private Limited Full timeAs a Fresher Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients. In this entry-level role, you will have the opportunity to learn and develop your skills while assisting customers with their inquiries, concerns, and requests. Your main objective will be to ensure customer satisfaction and...
-
Customer Care Executive
2 weeks ago
Kolkata, West Bengal, India subhadrajobsconsultancy Full time1) Hi, We are having the opening for the Bpo, Its is for the Non voice and Voice process Inbound Voice Process, Work From Office For fresher CTC 14500 and In hand 11 to 12 k for the Voice process For Fresher Ctc would be 18k and 14 to 15k in hand for the Chat process. For Exp. Ctc 18500 and in hand 14 to 15k for the Voice process. For EXp. CTC 22k and...
-
Customer Care Executive
1 week ago
Kestopur, Kolkata, West Bengal, India Bharti Enterprise Full timecustomer care executive's responsibilities include managing customer queries, resolving issues, and building customer relationships. They may also process orders, payments, and requests. Customer care executive responsibilities - **Resolve issues**: Troubleshoot product or service issues, and resolve customer complaints - **Process orders**: Process orders,...
-
Customer Care Executive
2 weeks ago
Kolkata, West Bengal, India Kutchina Homemakers Pvt Ltd Full timeWe are hiring for the post of Customer Care Executive for Hindi, Bengali & English Language 9147105962 Pay: ₹11,000.00 - ₹14,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Customer support: 1 year (preferred) - total work: 1 year (preferred) **Language**: - Hindi...
-
Customer Care Executive
1 week ago
Kolkata, West Bengal, India Onbright Siksha Foundation Full timeRequired For Customer Care Executive Experience - 0 to 1 yr Good Communication Good Behavior Duty - 8 Hours Qualification - 12th pass minimum Pay: ₹16,099.65 - ₹25,961.19 per month **Benefits**: - Health insurance - Provident Fund Work Location: In person
-
Customer Care Executive
1 week ago
Kolkata, West Bengal, India Black Swan Business Setup Services Full time**Job description** **Company Name: Black Swan Business Setup Services** **Job Title**: Sr. Customer Care Executive/ Lead Prequalification Executive (Cold Calling) **Location**: New Town, Kolkata **Department**: Business Development / Sales Support/Lead Generation Executive/Customer Care Executive **Reports To**: Sales Manager International BPO Exp...
-
Customer Care Executive
2 weeks ago
Kasba, Kolkata, West Bengal, India Drivers4me Full time**Job Description: Customer Care Executive** 1. **Company**: Drivers4Me. 2. **Location**: Kolkata. 3. **Reporting Structure**: Reports to the Customer Support Manager. 4. **Position**: Customer Care Executive. 5. **Job Overview**: The Customer Care Executive will be responsible for handling inbound and outbound calls, assisting customers with booking...
-
Customer Care Executive
15 hours ago
Kolkata, West Bengal, India Adyan Consultants PVT LTD. Full timeCustomer care executives are **responsible for helping companies build and maintain relationships with their clients and customers**. Relationship-building skills allow them to better connect with others, communicate effectively and ensure that customers' needs are met. **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Provident...
-
Customer Care Executive
2 weeks ago
Kolkata, West Bengal, India subhadrajobs consultancy Full timeUrgent requirement for Customer Care Executive Kolkata. We have vacancy for CRED app business and should have atleast 6months BPO experience. CTC: 18-19KOnly Face to Face interview Thanks & Regards KIRAN 7020450166 **Salary**: ₹18,000.00 - ₹19,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass)...