Customer Care Executive

13 hours ago

Park Street Kolkata West Bengal, India PREMIER MERCHANTS PVT Full time ₹ 1,20,000 - ₹ 3,60,000 per year

Job Title: Customer Care Executive

Location: Parkstreet

Department: Quality Department

Reports To: Customer Relationship Manager / CEO

Company: Premier Carworld Pvt. Ltd. (Authorised Maruti Suzuki NEXA Dealership)

Employment Type: Full-time

Job Summary:

As a Customer Care Executive at Maruti Suzuki NEXA – Premier Carworld Pvt. Ltd., you will be the face of the brand, responsible for delivering a premium customer experience. Your primary role will involve handling customer queries, managing post-sales interactions, coordinating service follow-ups, and ensuring complete customer satisfaction in line with NEXA's values of hospitality and relationship building.

Key Responsibilities:

  • Greet and attend to walk-in customers at the NEXA showroom or service center with professionalism and warmth.
  • Handle inbound and outbound calls, emails, and messages related to customer inquiries, feedback, complaints, or service reminders.
  • Ensure timely resolution of customer concerns by coordinating with relevant departments (sales, service, delivery, etc.).
  • Maintain accurate records of customer interactions, service follow-ups, and satisfaction levels using CRM software or designated tools.
  • Assist in post-sale documentation and delivery coordination to ensure a seamless handover experience.
  • Conduct regular follow-up calls after vehicle purchase or servicing to ensure satisfaction and address any issues.
  • Collect customer feedback and escalate critical concerns to the management.
  • Promote value-added services, extended warranties, insurance renewals, and accessories when appropriate.
  • Support dealership events, test drive campaigns, or customer relationship programs organized under NEXA initiatives.
  • Adhere to Maruti Suzuki NEXA standards of communication, grooming, and behavior.

Key Skills & Competencies:

  • Excellent verbal and written communication skills (English, Hindi, and local language).
  • Strong interpersonal skills with a customer-first attitude.
  • Ability to handle pressure and manage difficult customer situations with patience.
  • Good organizational and multitasking abilities.
  • Proficient in MS Office and CRM systems.
  • Knowledge of automobiles (preferred but not mandatory – training will be provided).

Educational Qualification:

  • Minimum: Graduate in any discipline
  • Preferred: Degree or Diploma in Customer Relationship Management, Marketing, or Hospitality

Experience:

  • 0.6 months – 3 years in customer service, preferably in the automobile, retail, hospitality, or service industries.
  • Freshers with excellent communication skills and a passion for customer service are welcome.

Compensation & Benefits:

  • As per industry standards
  • Incentives linked to customer satisfaction and performance metrics
  • Opportunities for training and career growth under the Maruti Suzuki NEXA framework

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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