Quality Head

10 hours ago

Mumbai, Maharashtra, India Tripjack Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Job Title: Head of Quality

Location: Lower Parel

Role Overview

The Head of Quality will be responsible for defining, driving, and ensuring quality standards across all business processes, technology platforms, and service delivery in the travel domain. The role requires strong analytical ability, process orientation, leadership skills, and expertise in quality frameworks to ensure an exceptional partner experience.

Key Responsibilities

  • Quality Strategy & Governance

  • Define and implement quality standards, policies, and procedures across all departments.

  • Establish KPIs and metrics to measure service quality, compliance, and customer satisfaction.

  • Drive a culture of continuous improvement across the organization.

  • Process & Service Excellence

  • Audit, monitor, and improve processes for bookings, cancellations, refunds, supplier management, and customer support.

  • Streamline workflows to enhance efficiency and minimize errors.

  • Partner with cross-functional teams (Sales, Operations, Tech, Finance) to align processes with quality standards.

  • Technology & Automation

  • Collaborate with the Product/Tech team to identify system gaps and introduce automation for error reduction.

  • Ensure platform reliability, accuracy of data, and seamless partner experience.

  • Compliance & Risk Management

  • Ensure adherence to regulatory guidelines, data security, and compliance frameworks.

  • Identify operational risks and build preventive measures.

  • People & Training

  • Build and lead a Quality Assurance team.

  • Drive training programs to improve service standards and process compliance.
  • Mentor employees on quality frameworks (Six Sigma, Lean, ISO standards, etc.).

Key Skills & Competencies

  • Strong understanding of B2B Travel Industry operations and workflows.
  • Expertise in Quality Management Systems (QMS), Lean Six Sigma, ISO, or similar methodologies.
  • Analytical mindset with ability to derive insights from data.
  • Strong leadership and stakeholder management skills.
  • Process-driven, detail-oriented, with a continuous improvement mindset.

Qualifications & Experience

  • Graduate/Postgraduate in Business, Operations, or Quality Management.
  • 5 years of experience in Quality & Process Excellence, preferably in travel/aviation/hospitality
  • Proven track record of setting up and scaling quality frameworks in fast-paced organizations.
  • Certification in Six Sigma / Lean / ISO preferred.

Interested pls apply by sharing your resume on

  • Quality Head

    14 hours ago

    Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Heading Quality Dept with a team of QC engineersResponsible for quality control of all civil works at the site and preparing NCR/audit report for the siteConducting regular site visits, Internal auditsActive involvement in the approval process for procurementPreparation of PQP, technical specifications, Checklists, and Inspection test plan for all projects.

  • Head of Quality

    4 weeks ago

    Mumbai, Maharashtra, India Remal Full time

    Job Brief: We are seeking an experienced Head of Quality to lead the entire quality function for our Masteralloys, Castalloys, and Aluminium Billet division. The ideal candidate will have 10+ years of experience in the metals industry, with expertise in NABL accreditation, aerospace quality (AS9100D) processes, and managing metallurgical & mechanical...

  • Head of Quality

    4 weeks ago

    Mumbai, Maharashtra, India Remal Full time

    Job Brief:We are seeking an experienced Head of Quality to lead the entire quality function for our Masteralloys, Castalloys, and Aluminium Billet division. The ideal candidate will have 10+ years of experience in the metals industry, with expertise in NABL accreditation, aerospace quality (AS9100D) processes, and managing metallurgical & mechanical testing...

  • Head of Quality

    2 weeks ago

    Mumbai, Maharashtra, India Remal Full time

    Job Brief:We are seeking an experienced Head of Quality to lead the entire quality function for our Masteralloys, Castalloys, and Aluminium Billet division. The ideal candidate will have 10+ years of experience in the metals industry, with expertise in NABL accreditation, aerospace quality (AS9100D) processes, and managing metallurgical & mechanical testing...

  • Head of Quality

    15 hours ago

    Mumbai, Maharashtra, India Remal Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Brief:We are seeking an experienced Head of Quality to lead the entire quality function for our Masteralloys, Castalloys, and Aluminium Billet division. The ideal candidate will have 10+ years of experience in the metals industry, with expertise in NABL accreditation, aerospace quality (AS9100D) processes, and managing metallurgical & mechanical testing...

  • Head of asset Management

    1 week ago

    Mumbai, Maharashtra, India Quality Tech Private Limited Full time ₹ 60,00,000 - ₹ 70,00,000 per year

    Position OverviewThe CFO cum Head of Asset Management will play a dual strategic and operational role with full accountability for the financial stewardship, asset performance, and investment strategy of CG Hospitality's diverse hotel portfolio. The incumbent will serve as a trusted advisor to the Group Executive Board, supporting aggressive growth through...

  • Head of Quality Assurance, R

    1 week ago

    Mumbai, Maharashtra, India Umedica Laboratories Private Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionUMEDICA is part of the Amoli Group of Companies, specializing in the manufacture and export of a diverse range of pharmaceutical formulations including injectables, tablets, and capsules. Based in Vapi, Gujarat, our facility is approved by WHO GMP, US FDA, EU, Health Canada, and TGA among others. UMEDICA operates globally in over 85...

  • Head - Cell Quality

    1 week ago

    Mumbai, Maharashtra, India Avaada Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job DescriptionPosition OverviewThe Head of Quality (HOD) will lead the quality management function for solar cell and module manufacturing, ensuring compliance with international standards, customer requirements, and operational excellence. This role involves developing and implementing quality systems, driving continuous improvement, and leading...

  • Head - Training & Quality

    3 weeks ago

    Mumbai, Maharashtra, India Sun Life Full time

    Job DescriptionJob Purpose:- As the Head of Training & Quality for our Customer Experience Centre, you will be a pivotal leader driving strategic initiatives to elevate customer engagement and service excellence.- This role requires a seasoned professional in building and scaling training and quality frameworks for large contact centres.- You will lead the...

  • Head of Quality Assurance

    6 days ago

    Mumbai, Maharashtra, India Metal Power Analytical Pvt. Ltd. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Position OverviewThe Head of Quality Assurance will lead the quality function for the organization, ensuring world-class standards in precision, product reliability, supplier compliance, and customer satisfaction. This role is critical in upholding the company's commitment to delivering accurate and dependable analytical instruments.Key Responsibilities1....