Contractor - Dynamics 365 Job

• 8 +years of experience as functional consultant in SCM production control with extensive experience in warehouse management
• Well versed with all relevant business process in D365
• Experience in working for global customers including USA
• Excellent in communication
• Work closely with business stakeholders to understand their needs, objectives, and challenges
• Elicit, document, and analyse business requirements, processes, and workflows
• Translate business requirements into clear and concise functional specifications for technical teams
• Collaborate with technology teams to design solutions that meet business needs
• Propose innovative and practical solutions to address business challenges
• Serve as a liaison between business stakeholders and technology teams
• Create detailed documentation including business requirements, process flows, use cases, and user stories
• Maintain accurate and up-to-date project documentation throughout the project lifecycle
• Participate in system testing, user acceptance testing, and validation of implemented solutions
• Identify areas for process optimization and efficiency enhancement
• Recommend process improvements and assist in their implementation

Duties and Responsibilities:

• Work timings - 4 PM to 1AM IST
• To deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics 365 Finance and Operations and other business applications
• Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units
• Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices
• Field incoming problem tickets to resolve application and software issues (ERP)
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
• Maintain and enhance performance of all new and existing software and applications across the organization
• Identify and learn appropriate software applications used and supported by the organization
• Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on
• Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines
• Take ownership of application change requests and involve the appropriate parties to see the request to completion
• Ensure that supporting documentation and knowledge transfer for applications that are being supported are in place and updated regularly
• Perform other duties as assigned

SOX Requirements

• Ensure the ongoing design, execution, and effectiveness of all controls within the role's span of control
• Ensure all required documentation related to underlying reports, control performance, and review steps, is complete, accurate, and updated
• Identify and communicate control changes as necessary to the Global Process Owner (GPO) for review and alignment. Once approved, update the control design through the quarterly Control Design Assessment process
• Accountable for controls working as designed, performed consistently, and timely to ensure financial risk is mitigated
• Support management and independent testing as appropriate 

Qualifications:

• Experience supporting enterprise financial/ERP systems (Microsoft D365 Finance and Operations).
• 8 to 10 years of experience in Dynamics platform
• Baseline understanding of accounting (eg AR/AP/GL/etc) and ERP concepts (eg inventory/sales/invoices/etc) is required
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Knowledge of SQL and database queries, and trends in technology relating to software applications.
• Experience utilizing enterprise ITSM / ticketing tool
• Highly self-motivated and directed individual
• Good analytical and problem-solving abilities, and the ability to absorb new ideas and concepts quickly
• Ability to work in a high-pressure environment while effectively prioritizing and executing tasks
• Strong researching skills on technical application issues
• Ability to present ideas in a professional and user-friendly manner
• Strong customer service orientation
• Excellent written, oral, interpersonal, and presentation skills
• Experience working in a team-oriented, collaborative environment
• Relevant education in Computer Science, information systems OR equivalent work experience is an asset

• 8 +years of experience as functional consultant in SCM production control with extensive experience in warehouse management
• Well versed with all relevant business process in D365
• Experience in working for global customers including USA
• Excellent in communication
• Work closely with business stakeholders to understand their needs, objectives, and challenges
• Elicit, document, and analyse business requirements, processes, and workflows
• Translate business requirements into clear and concise functional specifications for technical teams
• Collaborate with technology teams to design solutions that meet business needs
• Propose innovative and practical solutions to address business challenges
• Serve as a liaison between business stakeholders and technology teams
• Create detailed documentation including business requirements, process flows, use cases, and user stories
• Maintain accurate and up-to-date project documentation throughout the project lifecycle
• Participate in system testing, user acceptance testing, and validation of implemented solutions
• Identify areas for process optimization and efficiency enhancement
• Recommend process improvements and assist in their implementation