Lead Associate
1 week ago
Job Summary:
- Provide world-class service by supporting OEM customers with order fulfillment and on-time delivery goals.
- Respond promptly to customer inquiries regarding open orders, delivery schedules, and shipping status.
- Proactively identify and fulfill customer expedite requests using business judgment and interpersonal skills.
- Collaborate with Lead/Account Managers and Procurement teams to maintain adequate inventory levels while avoiding obsolete/dead stock.
- Enter customer orders promptly and accurately.
- Maintain customer records and interactions in CRM as per Inside Sales guidelines.
Roles & Responsibilities
- Handle a team of 5 10 associates.
- Ensure daily activities are completed without errors or backlog.
- Manage order entry and provide regular updates to customers on open orders.
- Consolidate and prepare reports for customers on order status.
- Ensure on-time delivery (OTD) performance and track related metrics.
- Coordinate with SCM for expedites, cancellations, or changes in purchase orders.
- Use MS Excel (VLOOKUP, Pivot, and formulas) for reporting and analysis.
Key Skills
- Strong proficiency in MS Excel (VLOOKUP, Pivot tables, and basic formulas).
- Good verbal and written communication skills.
- Email etiquette and professional business writing.
- Customer handling and team management abilities.
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