Team Lead

12 hours ago

Thiruvananthapuram, Kerala, India ECORGY SOLUTIONS PVT LTD Full time ₹ 6,00,000 - ₹ 18,00,000 per year

About Us:
At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. We aim to ensure compliance, quality, and efficiency in home-based patient care by leveraging skilled clinical professionals and innovative technology.

Responsibilities:

  • Supervise and support day-to-day operations of the team to ensure smooth workflow.
  • Monitor SLAs, allocate daily tasks, track team productivity, and maintain operational TATs.
  • Ensure timely completion of deliverables with high accuracy and quality.
  • Facilitate effective communication between onsite and offshore teams.
  • Support customer queries and help resolve operational issues efficiently
  • Identify opportunities for process improvements and help implement best practices.
  • Collaborate with cross-functional teams to ensure adherence to operational protocols.
  • Demonstrate accountability and ownership.
  • Conduct regular team meetings, address concerns, and support team performance initiatives.

Requirements

  • Bachelor's degree or equivalent.
  • 7 to 10 years of experience in home health operations or similar environment, preferably leading a small to mid-sized team.
  • Good English communication skills.
  • Candidates located in or near Trivandrum preferred.
  • Willingness to work night shifts (9:30 PM – 6:30 AM) from our office at Elippode, Trivandrum.

    Interested candidates may send resume to

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