Sr Engagement Manager

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector

As an Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will gain knowledge of the customer environment to expedite stakeholder alignment and team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines.

Key job responsibilities

As a delivery leader, you'll drive business outcomes through matrix team management across multiple workstreams, employing agile/hybrid/waterfall methodologies. Your responsibility encompasses end-to-end project lifecycle management, from outcome validation to successful delivery, aligned with our Delivery framework.

Lead complex, multi-stream delivery engagements

Validate and ensure achievement of customer business outcomes

Manage risks proactively while identifying opportunities for additional value

Coach teams and customers on delivery practices

Partner with sales, support, and engineering teams for comprehensive solution delivery

You will serve as a strategic advisor, helping customers navigate their transformation journey while fostering innovation. This includes:

Providing strategic guidance and risk management

Delivering training on agile methodologies

Enabling partners through framework adoption

Collaborating across AWS teams

Gathering and channeling customer feedback to improve AWS services

The role requires adaptability to handle unexpected challenges and willingness to travel to customer sites and internal events as needed.

Success in this position demands effective leadership skills, agile expertise, and the ability to drive business outcomes while maintaining stakeholder relationships.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

• Hands on experience delivering enterprise-level IT consulting projects using Agile, Waterfall and Hybrid methodologies
• Working experience on Agile and Project Management delivery best practices, frameworks, methodologies and tool sets (e.g. Miro, Jira)
• Presented to C-level executives as well as to technical subject matter experts
• Experience in technical product or program management
• Experience in project financials

• Project management certifications (e.g., APM, CSM,PSM, PMI-ACP, PRINCE2 SAFe (Scaled Agile), etc.)
• AWS / Cloud Experience and Certifications
• Flair for selling and operating as a Trusted Advisor
• Past experience as a Technical Program Manager (TPM) leading development projects.
• Ability Influence technical priorities and business strategy through data-driven contributions, working directly with engineering managers and software engineers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.