Service Engineer

7 hours ago

Navi Mumbai, Maharashtra, India Kongsberg Maritime Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Overview:

As a Service Engineer in the Global Customer Support division, you will be responsible for providing technical services on Merchant Automation systems, including troubleshooting, installation, maintenance, and repair. This role requires a strong technical foundation in Marine Automation and control systems, with the ability to work on-site, offshore, and travel internationally on short notice.

Qualifications & Experience:

  • B.E / Diploma in Instrumentation, Electronics, or Electrical Engineering.
  • Hands-on experience in Marine Automation and Control Systems.
  • Good understanding of Marine Automation products, switchboards, control systems, and engines.
  • Experience with preventive maintenance, field modifications, and fault resolution.

Skills:

  • Strong focus on quality and service excellence.
  • Effective communication skills with proficiency in verbal and written English.
  • Self-driven, proactive, and customer focused.
  • Analytical and solution-oriented mindset.
  • Ability to work independently as well as in a team.
  • Flexibility and adaptability to demanding schedules and conditions.

Roles & Responsibilities:

  • Perform basic troubleshooting, installation, maintenance, and repair of designated automation equipment.
  • Diagnose technical issues, evaluate options, and implement solutions effectively.
  • Carry out preventive maintenance and field modifications as required.
  • Maintain accurate service logs, reports, and records in a timely manner.
  • Ensure clear and regular communication with customers to provide resolution and follow-up.
  • Adhere to Health, Safety, Environmental, and regulatory requirements during service delivery.
  • Utilize the escalation process to resolve complex customer service issues.
  • Support identification of sales opportunities, including new contracts, renewals, and system upgrades.
  • Collaborate with the local and regional teams to ensure efficient service delivery.
  • Comply with regulatory and company standards at all times.

Travel:

  • Extensive travel whenever required.
  • Prepared to travel on short notice.
  • Valid travel documents required.
  • Willingness to travel globally wherever safe.

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