Associate Support Consultant
20 hours ago
Welcome to Veradigm Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
We're Hiring
Associate Support Consultant
Join us in delivering exceptional client support and driving impactful healthcare solutions.
What You'll Do
As an Associate Support Consultant, you'll be the first line of support for our clients — solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve:
Resolving client issues related to product functionality and system setup
Logging, tracking, and documenting support cases
Collaborating with product teams to escalate bugs or feedback
Reproducing client issues and assisting in root cause identification
Learning continuously through mentorship and knowledge base use
Who You Are
Bachelors degree in any stream – Technical/Science/Humanities
Strong verbal and written communication skills (C1 English proficiency)
Curious, tech-friendly, and eager to learn troubleshooting basics
Comfortable working in a hybrid or remote support environment
Bonus If You Have
2–3 years of experience in a customer or product support role
Basic familiarity with cloud, app support, or healthcare software
Working Style
Standard weekday hours, which would include standard US working hours & night shifts when required. With occasional after-hours or holiday support when needed
Work setup — Work from office in a professional office space setup.
We appreciate your time off Just a heads-up: during key business times, PTO might be limited to keep things running smoothly
Ready to support world-class products and build your career in tech support?
We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.
Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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