Business Analyst/Scrum Master

The Role

The Senior Business Analyst role is focused on eliciting, developing and managing clear user requirements to enable the implementation of the technology data strategy within Data Services and Platforms, working in partnership with segments and corporate functions. The role is part data and process SME, part Product Owner, part scrum master and part adviser, providing expertise on how to implement systems and processes to enforce a streamlined and cohesive operating model.

The role is responsible for defining system and process optimisation. This includes:
Defining Clear and Concise requirements for a Minimum Viable Product
Working with a range of users and stakeholders to prioritize the requirements, define product roadmap and deliver a cohesive solution 
Using Agile Dev Ops processes to accelerate meaningful change

 Facilitating scrum ceremonies and releases
Being the SME for KYC, Enterprise Client Solution or Enterprise Reference Data
Own the logical data model for the technology team

The role reports to Technology Program Manager for Data Platform and Services.

Principal Duties/Responsibilities
Elicit clear and concise Business Requirements from a diverse range of user groups, building consensus across multiple lines of business and geographies to determine a cohesive operating model
Understand and validate exceptions to the business model and find simple solutions that are limited in scope and effort
Ensure cohesion between business users and key stakeholders with technology team using Dev Ops process to enable effective agile development, delivering meaningful change in a clear prioritized order
Working with External Vendors on Product Appraisal and Adoption
Conduct Show and Tells in order to help foster continuous learning culture

Working in partnership with senior stakeholders across Enterprise Data Services and other Corporate/Segment teams to deliver innovative solutions and technical change.

Objectives of the role
Understand and translate Enterprise Data Services business strategy into deliverable components, working with Technology teams to plan and implement solutions in an incremental manner

 Drive business transformation and benefit realisation, focusing on minimum viable product delivering
maximum business benefit

 Implement a risk-based, structured and transparent mechanism to continuously appraise and descope
requirements that are not MVP
Be the SME in WTW for Implementations
Use experience to anticipate future requirements and suggest improvements to the existing Implementations and Business processes
Ensure solutions are kept sufficiently generic to not drive high levels of customisation in the business: default to one-size fits all unless business justification absolutely warrants it

Experience / Requirements

 Min 10 years' experience of being a Senior BA in Financial Services
Experience of solving complex business problems
Significant stakeholder management experience with previous exposure to Senior D/MD level individuals
Data Governance expert – client and reference data:
o Logical data modelling
o Building Data dictionaries
o Application of Data lineage
o Understanding of GDPR and Data Retention Policies
Domain Knowledge
o Knowledge of Insurance, Health and Benefits and Financial Services organisations
o KYC
o AML / Financial Crime
o Client On-Boarding / Off-Boarding processes
Technical Skills
o Expert user of excel and Visio
o Advanced SQL
o Understanding of Data Science / analytics is good to have 
o Experience on Cloud applications desirable
Delivery Methodology
o Agile (Scrum)
o Experience of DevOps highly desirable
o Experience of acting as a Product Owner

o  Experience as a scrum master 
o Understanding of Business Analyst role within full Software Development Lifecycle

Any Graduate