It Support Engineer

2 days ago

Chennai, Tamil Nadu, India Futurenet Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Required Skills & Competencies:

  • Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP.
  • Understanding of virtualization, storage, backup solutions.
  • Good grasp of network concepts (TCP/IP, VLANs, VPNs, Firewalls).
  • Familiarity with endpoint management tools, SIEM, and monitoring solutions.

Ability to analyze logs and proactively identify issues.

Key Responsibilities:

  1. Advanced Technical Troubleshooting

  2. Resolve escalated tickets from L1 support, including hardware, OS, and application issues.

  3. Perform root cause analysis and document resolution steps.
  4. Provide remote and onsite support for critical incidents

2.System Administration & Infrastructure Support

  • Manage user accounts, permissions, and security groups in Active Directory.
  • Support Windows Server, virtualization platforms (Hyper-V/VMware), and storage systems.

  • Administer email platforms (Microsoft 365, Exchange) and collaboration tools.

  • Network & Security Support

  • Troubleshoot LAN/WAN connectivity issues, VPN configurations, and firewall access.

  • Monitor network devices, servers, and logs for performance and security alerts.

  • Knowledge Base & Process Improvement

  • Create and maintain standard operating procedures (SOPs) and technical guides.

  • Mentor and guide L1 engineers for faster ticket resolution.

  • Participate in IT projects, system upgrades, and process automation initiatives.

  • Audit & Compliance Assistance

  • Prepare technical documentation, system diagrams, and configuration baselines.

  • Provide evidence and logs for internal and external IT audits.
  • Ensure systems adhere to organizational IT security and compliance policies.

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