
It Support Engineer
1 day ago
Required Skills & Competencies:
- Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP.
- Understanding of virtualization, storage, backup solutions.
- Good grasp of network concepts (TCP/IP, VLANs, VPNs, Firewalls).
- Familiarity with endpoint management tools, SIEM, and monitoring solutions.
Ability to analyze logs and proactively identify issues.
Key Responsibilities:
Advanced Technical Troubleshooting
Resolve escalated tickets from L1 support, including hardware, OS, and application issues.
- Perform root cause analysis and document resolution steps.
- Provide remote and onsite support for critical incidents
2.System Administration & Infrastructure Support
- Manage user accounts, permissions, and security groups in Active Directory.
- Support Windows Server, virtualization platforms (Hyper-V/VMware), and storage systems.
Administer email platforms (Microsoft 365, Exchange) and collaboration tools.
Network & Security Support
Troubleshoot LAN/WAN connectivity issues, VPN configurations, and firewall access.
Monitor network devices, servers, and logs for performance and security alerts.
Knowledge Base & Process Improvement
Create and maintain standard operating procedures (SOPs) and technical guides.
- Mentor and guide L1 engineers for faster ticket resolution.
Participate in IT projects, system upgrades, and process automation initiatives.
Audit & Compliance Assistance
Prepare technical documentation, system diagrams, and configuration baselines.
- Provide evidence and logs for internal and external IT audits.
- Ensure systems adhere to organizational IT security and compliance policies.
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