Program Manager I, SEPO
6 days ago
The successful candidate will lead the day-to-day operations for SEPO in Sellers' world and effectively manage performance with transparent metrics, data-driven decisions and industry leading management techniques. He/she will be responsible for managing and delivering Service Level Agreements (SLAs) for the aligned workflows. He/she should be an expert in project/program management who possesses the ability to work globally and cross-functionally with internal and external stakeholders. He/she should be adept at data analysis including querying, building and maintaining dashboards and using data to improve his/her space of operations. He/she should also be capable of identifying and prioritizing process and automation improvement opportunities.
Responsibilities:
• Monitor, manage, and control the production environment.
• Monitor and react to Service level alerts by managing and performing recovery actions to ensure high level of service delivery at a global scale. Ensure all service level agreements (SLAs) or quality indicators (QIs) are met to provide consistent service to customers.
• Work with Operational Management to design and agree service protection strategies, ensuring buy in and commitment at all levels allowing the Real Time team to support the customer Experience at all times.
• Provide real-time escalation, recovery, and restore capabilities for any failure of service; notify any major issues to Workforce, Capacity and Operations leaders ensuring the right people know of the incident at the right time.
• Manages business activities such as root cause analysis, profile management, new marketplace and skill launches by working with Operation, Capacity, Scheduling, Program, Change Management and Contact Routing team.
• Constantly review existing processes and research new ones for possible automation improvements or enhancements, designing and installing special project improvements or enhancements whenever necessary.
• Works as SME, guide RTA and Analysts to drive daily performance call for business status, reports and metrics, reviewing them daily for trends and potential problems at a global level.
• Communicates effectively with peer Workforce leads and Managers across the same functional areas worldwide to drive priorities.
• Chair regular meeting with Operations Managers to review performance, forecast accuracy and productivity and to devise action plan as necessary for the current day/week. Identifying the reasons for failure of any SLA and Support Ops with OT requirements by ensuring a process is implemented and followed.
• Manages business- and executive-level escalations, including reporting to senior-level leadership.
• Scopes out the requirements for new metrics and tools.
Basic Qualifications:
- 2+ years of program or project management experience
Preferred Qualifications:
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Program Manager I, SEPO
6 days ago
Hyderabad, Telangana, India Amazon Full time ₹ 15,00,000 - ₹ 30,00,000 per yearDESCRIPTIONThe successful candidate will lead the day-to-day operations for SEPO in Sellers' world and effectively manage performance with transparent metrics, data-driven decisions and industry leading management techniques. He/she will be responsible for managing and delivering Service Level Agreements (SLAs) for the aligned workflows. He/she should be an...
-
Program Manager II, SEPO WFM
2 weeks ago
Hyderabad, Telangana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearHave you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is...
-
Program Manager II, SEPO WFM
2 weeks ago
Hyderabad, Telangana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDESCRIPTIONHave you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction?...
-
Program Manager 1, FIAT SEPO
2 weeks ago
Hyderabad, Telangana, India Amazon Full timeas a Forecasting Analyst, you will develop and implement sophisticated volume forecasting models to predict future business demands. A key focus will be managing both baseline forecasts and new business initiatives, working closely with Marketing and Business teams to validate and incorporate new project volumes into the overall forecast. You will help...
-
Critical Environment Program Manager
1 week ago
Hyderabad, Telangana, India Microsoft Full time ₹ 12,00,000 - ₹ 36,00,000 per yearMicrosoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group,...
-
Program Manager I, Tech
3 days ago
Hyderabad, Telangana, India Uber Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout the RoleThis role will be responsible for leading the development, implementation, and continuous improvement of product testing strategies across all Uber products and partner companies. In this role, you will ensure that Uber's product applications are bug-free and deliver best-in-class user experiences. You will oversee large-scale, fast-paced...
-
AI Video Editor
2 weeks ago
Hyderabad, Telangana, India Naresh i Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionNaresh i Technologies is a leading software training institute providing Software Training, Project Guidance, IT Consulting, and Technology Workshops. The institute offers comprehensive eLearning platforms with detailed content and HD video tutorials, free placement services through campus drives, and job guaranteed programs. It...
-
Hyderabad, Telangana, India Microsoft Full time ₹ 8,00,000 - ₹ 12,00,000 per yearIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Edge Site Operations Datacenter Program Manager (DCPM).Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will...
-
Clinical Scientific Expert-I
4 days ago
Hyderabad, Telangana, India Novartis Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description Summary-Contributes, with appropriate oversight, to all relevant aspects of global clinical trial(s) activities to deliver study outcomes within schedule, budget, quality/compliance and performance standards. May lead specific aspects of global clinical trial(s). Core member of the Clinical Trial Team. -Applicable to Clinical Scientific...
-
BMS Program Manager
1 week ago
Hyderabad, Telangana, India JLL Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...