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Customer Support Executive

2 weeks ago

Hyderabad, Telangana, India Conneqt Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Managing Inbound calls
  • Following various communication scripts when speaking to a customer.
  • Identifying customer needs, answering questions, and providing solutions/alternatives to issues.
  • Building sustainable customer relationships.
  • Keeping records of all conversations organized.
  • Building product knowledge; and improving performance and achieving management expectations.
  • Maintaining and improving quality results by adhering to standards and guidelines.

Preferred candidate profile

  • Any Graduate(Fresher), Under-graduate(With minimum 6months experienced in BPO)
  • Candidates who are Fresher TO 1 year/Recent Graduates/Candidates with relevant experience from BPO) can apply
  • Fluency in communication (English+(Hindi/Telugu/Tamil/Malayalam/Kannada)
  • Have a good attitude - should be committed to the work
  • Ability to work independently with strong attention to detail and quality.
  • Must be patient and a good listener to answer customer queries and concerns.
  • Excellent customer handling and customer engagement skills.