ServiceNow Automation Lead

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

Key Responsibilities
Design and implement automation workflows using ServiceNow Flow Designer, Business Rules, and Script Includes.

• Develop custom integrations between ServiceNow and external systems using Go and Python.
• Build and maintain microservices and backend automation scripts to support IT operations and service delivery.
• Automate routine tasks, incident response, and change management processes across ITSM.
• Collaborate with infrastructure, DevOps, and security teams to identify automation opportunities.
• Ensure high performance, scalability, and security of automation solutions.
• Document automation designs, test cases, and deployment procedures.

Your future at Kyndryl

There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical And Professional Experience
Lead the design and implementation of ServiceNow workflows using Flow Designer, IntegrationHub, and scoped applications

Automate ITSM processes including incident, change, request, and problem management

Integrate ServiceNow with external platforms via REST/SOAP APIs to enable end-to-end automation

Configure SLAs, approval workflows, auto-assignment rules, and business logic

Collaborate with DevOps and platform teams to embed automation into CI/CD pipelines

Monitor system logs, troubleshoot issues, and coordinate with OEMs for resolution of P1-P4 incidents

Recommend platform enhancements and modernization strategies aligned with business goals.

Mentor junior developers and enforce development standards and governance.

5+ years of hands-on experience with ServiceNow development and automation

Strong expertise in JavaScript, REST APIs, and ServiceNow Studio

Proven experience with ITSM, ITOM, and custom scoped applications

Familiarity with CI/CD tools (e.g., Jenkins, GitHub Actions) and Agile delivery

Excellent problem-solving and stakeholder communication skills.

GoLang programming language.

Preferred Technical And Professional Certification.
ServiceNow Certified Application Developer

ServiceNow Implementation Specialist (ITSM or ITOM)

ITIL Foundation or higher

Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.