Hotel Receptionist

1 week ago

Daldal Seoni New Rajendre Nagar Raipur, India Convivial Hotels and Resorts Private Limited Full time ₹ 2,00,000 - ₹ 2,50,000 per year

Welcoming guests, checking them in, and assigning rooms after completing the formalities.

Ensuring proper Identity proof is taken and is checked to be lawful and valid.

Managing luggage: Arranging baggage assistance

Help guests access the internet and WIFI

Providing information: Informing guests about hotel policies, rates, services, and hours

Answering questions: Answering guest questions and addressing their requests

Handling payments, Verify guests' payment methods and preparing invoices

Providing directions: Giving guests directions to their rooms and helping them navigate the hotel

Managing reservations: Making, confirming, and canceling reservations and Scheduling bookings for conference rooms or special events

Maintaining records: Keeping records of guest bookings, Room keys and other inventory involved

Handling guest issues: Dealing with guest complaints and issues professionally and empathetically

Accommodating guests with extra pillows, cots, toiletries if required.

Maintain a positive attitude and proper dress code/Formals at all times.

Monitor guest's visitors to the hotel

Go over all guest payments and charges during check-in and check-out as needed

Coordinate with housekeeping and maintenance departments

Alert management of any wrongdoing or guest misconduct and Report any emergencies to the authorities.

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