Medical Tourism executive

2 weeks ago

Mumbai, Maharashtra, India HumanCare Worldwide Pvt Ltd Full time ₹ 48,72,964 per year
  • Respond to inquiries from international patients via phone, email, and web platforms.
  • Coordinate end-to-end patient journeys including treatment planning, travel, accommodation, and post-treatment care.
  • Liaise with doctors, hospitals, and clinics to gather medical opinions, cost estimates, and treatment plans.
  • Facilitate visa documentation, medical records, and appointment scheduling.
  • Maintain and update patient records, service contracts, and billing information.
  • Ensure compliance with privacy laws and international healthcare regulations.
  • Assist with translation services and culturally appropriate communication (if applicable).
  • Provide personalized concierge services including airport pickup, hotel bookings, local transport, and interpreters.
  • Follow up with patients post-treatment for feedback, satisfaction, and continuity of care.
  • Support marketing and business development efforts by identifying new markets or partners.

Required Qualifications & Skills:

  • Bachelor's degree in Healthcare, Tourism, Business Administration, or related field.
  • 2+ years experience in medical tourism, healthcare coordination, or customer service.
  • Strong interpersonal and communication skills (multilingual is a plus).
  • Excellent organizational skills with attention to detail and time management.
  • Familiarity with international healthcare systems and cultural sensitivity.
  • Proficiency in Microsoft Office Suite and CRM systems.

Job Type: Full-time

Pay: ₹12, ₹40,736.47 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Shift availability:

  • Night Shift (Required)

Work Location: In person

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