IT Service Manager with AI Expertise
2 days ago
Key Skills: Change Management, AI Artificial intelligence, Cyber Security, Machine Learning, Python
Roles and Responsibilities:
- Manage and oversee IT Service Management (ITSM) processes to ensure consistent, high-quality service delivery.
- Lead change management initiatives to minimize disruptions and ensure smooth transitions.
- Develop and maintain cybersecurity frameworks and documentation, ensuring compliance with IT governance and regulatory standards.
- Collaborate with cross-functional teams to integrate AI solutions into IT service processes.
- Utilize hands-on experience in AI/ML and Python to design and implement innovative service improvements.
- Drive continuous improvement in IT operations by applying AI-driven insights.
- Maintain strong communication with business and technical stakeholders.
- Foster a structured, proactive, and reliable work environment.
Skills Required:
- Strong experience in IT Service Management (ITSM) and Change Management
- In-depth knowledge of Cyber Security principles, frameworks, and compliance
- Expertise in AI technologies with practical exposure to ML and Python (preferred)
- Familiarity with IT governance frameworks (e.g., ITIL, COBIT)
- Strong analytical and problem-solving skills
- Excellent communication, stakeholder management, and leadership abilities
- Ability to drive innovation and service excellence using AI
Education: Bachelor's Degree in related field
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