IT Service Manager with AI Expertise

5 days ago


Pune, Maharashtra, India Careernet Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Skills: Change Management, AI Artificial intelligence, Cyber Security, Machine Learning, Python

Roles and Responsibilities:

  • Manage and oversee IT Service Management (ITSM) processes to ensure consistent, high-quality service delivery.
  • Lead change management initiatives to minimize disruptions and ensure smooth transitions.
  • Develop and maintain cybersecurity frameworks and documentation, ensuring compliance with IT governance and regulatory standards.
  • Collaborate with cross-functional teams to integrate AI solutions into IT service processes.
  • Utilize hands-on experience in AI/ML and Python to design and implement innovative service improvements.
  • Drive continuous improvement in IT operations by applying AI-driven insights.
  • Maintain strong communication with business and technical stakeholders.
  • Foster a structured, proactive, and reliable work environment.

Skills Required:

  • Strong experience in IT Service Management (ITSM) and Change Management
  • In-depth knowledge of Cyber Security principles, frameworks, and compliance
  • Expertise in AI technologies with practical exposure to ML and Python (preferred)
  • Familiarity with IT governance frameworks (e.g., ITIL, COBIT)
  • Strong analytical and problem-solving skills
  • Excellent communication, stakeholder management, and leadership abilities
  • Ability to drive innovation and service excellence using AI

Education: Bachelor's Degree in related field



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