French Customer Support Executive

1 day ago


Thāne, Maharashtra, India Teleperformace Thane Full time

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Job Title: Customer Support Executive – French Hopper (Universal Process)

Process: Hopper (Travel Platform)

Company: Teleperformance

Location: Thane, Mumbai (Work From Office)

Employment Type: Full-Time

Job Overview

Teleperformance is hiring French-speaking Customer Support Executives for the Hopper travel platform. This role involves handling international voice-based customer interactions in French and English, delivering high-quality support for travel-related services.

Key Responsibilities

  • Manage inbound and outbound customer calls related to travel services.
  • Provide accurate and timely resolutions in French and English.
  • Address customer concerns professionally and ensure customer satisfaction.
  • Document interactions and follow process and compliance guidelines.
  • Collaborate with internal teams for complex issue resolution.
  • Meet quality, productivity, and performance benchmarks.

Eligibility Criteria

Education:

  • Graduate Freshers OR Graduates with relevant experience only

Language Proficiency (Mandatory):

  • French: B2 to C2 (CEFR)
  • English: C2 to C3
  • CEFR certification preferred

Experience:

  • 0–5 years of experience
  • Experience in travel process or knowledge of GDS tools (Amadeus/Sabre) is an added advantage

Work Location:

  • Thane, Mumbai (Work From Office)
  • Candidates must fall within IBU transport boundaries

Compensation & Benefits

  • CTC (Experienced Candidates): Up to ₹12 LPA
  • CTC (Graduate Freshers): Up to ₹9 LPA
  • Shifts: 24×7 rotational shifts
  • Week Offs: 2 rotational week-offs
  • Transport: One-way drop facility (as per company policy)
  • Other Benefits: PF, ESI, and standard BPO benefits

Selection Process

  • HR Screening
  • French AMCAT – Minimum 60% mandatory
  • Operations Interview
  • French Language Round

Job Type: Full-time

Pay: Up to ₹1,200,000.00 per year

Benefits:

  • Provident Fund


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