Customer Support

3 days ago

Chandigarh Mohali Panchkula, India Outpace Consulting Services Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Mohali.

Please go through the JD and Apply. We shall call back the relevant profiles.

Key Highlights :


Grad / UG Freshers Both Can Apply

Salary Range (CTC) : 3 - 4 LPA

Excellent Communication Skills Required


Responsibilities:

  • Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
  • Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
  • Problem-Solving: Identifying the root cause of problems and implementing solutions.
  • Documentation: Keeping records of customer interactions, issues, and solutions.
  • Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
  • Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
  • Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
  • Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
  • Teamwork: Collaborating with other support team members and internal departments.
  • Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.

Skills:

  • Technical Skills: Proficiency in computer systems, software, and hardware.
  • Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
  • Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
  • Communication Skills: Clear and concise communication, both written and verbal.
  • Technical Documentation: Ability to create and maintain technical documentation.
  • Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
  • Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
  • Analytical Skills: Ability to analyze technical problems and identify root causes.
  • Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

  • Customer Support Advisor

    6 hours ago

    Chandigarh, Chandigarh, India SGK Business Support Services Full time

    **Key Responsibilities**: - **Customer Interaction**: - Provide clear and accurate information regarding products, services, and policies. - Address customer concerns and issues in a friendly, professional, and empathetic manner. - Manage high-volume inquiries while maintaining high-quality service. - **Problem Resolution**: - Troubleshoot and resolve...

  • Customer Support Executive

    1 week ago

    Chandigarh, Chandigarh, India SGK Business Support Services Full time

    **Job Title: Customer Support Representative** **Shift Timing**: 3:30 AM to 1:30 PM **Working Days**: 5.5 days per week **Probation Period**: 6 months **Annual Increment**: Yes, based on performance **Cab Provision**: Not provided **Key Responsibilities**: - Resolve customer complaints, issues, and product-related questions. - Maintain detailed and...

  • Customer Support Advisor

    2 days ago

    Chandigarh, Chandigarh, India SGK Business Support Services Full time

    **Key Responsibilities**: - **Customer Assistance**: - Assist customers with product or service issues, troubleshooting, and general questions. - Provide accurate information about products, services, policies, and procedures. - **Problem Resolution**: - Identify and resolve customer issues or concerns efficiently while ensuring a positive experience. -...

  • Customer Support Representative

    5 days ago

    Panchkula, Chandigarh, Mohali, India beBeeSupport Full time

    Customer Support Role OverviewWe are seeking a Customer Support Executive to work from home on a 3-month contract. This is an excellent opportunity for individuals with at least 6 months of customer support experience who can adapt to rotational shifts.Key Responsibilities:Customer Support: Deliver high-quality support by addressing a wide range of inquiries...

  • Customer Support Advisor

    1 week ago

    Chandigarh, Chandigarh, India SGK Business Support Services Full time

    **Key Responsibilities**: - Provide accurate product/service information, troubleshooting guidance, and issue resolution. - Manage customer complaints, offering solutions and alternatives within the company’s policies. - Maintain a deep knowledge of the company's products and services to provide informed assistance. - Process customer orders, returns, and...

  • Customer Support Executive

    3 days ago

    Chandigarh, Mohali, Panchkula, India I Way Solutions Full time US$ 30,000 - US$ 50,000 per year

    Urgently hiring for customer Support executive profile for international BPO for both Voice & Non voice process for Mohali location.customer handling, customer service, query solving,full salary for training period as well. Required Candidate profilecandidate must be 12th atleast.. must have good comm skills with basic knowledge of computer.. for more...

  • Insurance Support

    2 days ago

    Chandigarh, Chandigarh, India Felcorp Support Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Felcorp Support - Insurance DivisionModern collaborative team We're Hiring – Client Support Officers We're expanding our Insurance Support team at Felcorp Support and seeking motivated Support professionals at all levels, Freshers, Juniors and seniors.Key Responsibilities: Preparing, checking, and processing insurance documentation Assisting with policy...

  • Customer Support Specialist

    2 weeks ago

    Chandigarh, Mohali, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Support RepresentativeWe are seeking a skilled and motivated Customer Support Representative to join our team. In this role, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Your primary responsibilities will include:Responding to customer inquiries via phone, email, and chatResolving...

  • Customer Support Representative

    1 week ago

    Chandigarh, Panchkula, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 5,00,000

    We're seeking a Customer Service Specialist to act as the primary point of contact for our customers.Key ResponsibilitiesCustomer Service: You will serve as the main point of contact for customer inquiries, addressing their concerns and providing timely, accurate information.Problem Resolution: Listen to customer issues and work to find effective solutions...

  • Customer Support Representative

    1 week ago

    Mohali, Chandigarh, India beBeeCustomerSupport Full time US$ 40,000 - US$ 80,000

    Job Title: Customer Support RepresentativeWe are seeking a highly skilled customer service professional to join our team in the Customer Support (Chat) role. As a representative of our organization, you will be responsible for delivering exceptional customer experiences through chat, addressing inquiries promptly, and ensuring timely resolutions to customer...