IT Analyst

4 days ago

Mumbai, Maharashtra, India NCR Corporation Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Title: IT Analyst (Lab ops)

Job Location: Vikhroli west -Mumbai, India

Job Description:

Lab Management

  • Help discover all the Lab environments in our remote offices, data centers, and cloud environments
  • Work with the Lab Owners to gather requirements for every lab
  • Work with the Lab Owners to help design labs based on their requirements utilizing preapproved Lab designs
  • Work with the Lab Owners, ITS, and GIS to setup the labs
  • Work with GIS to install security software and resolve security issues
  • Register and document all labs
  • Keep an up-to-date inventory of all the devices in every lab
  • Assume a System Admin role for host servers, servers, and computers in the labs
  • Work with ITS and Lab Owners on firewall requests and network issues
  • Work with various teams for any lab related projects
  • Work with various teams for any lab related issues
  • Support lab operations across hybrid environments, including on-premise and cloud-based infrastructure
  • Ensure compliance with security and operational standards across all lab environments
  • Other duties as needed

Facilities Projects

  • Work with the Facilities team to manage our Lab environments in reference to:
  • Office closures
  • New offices
  • Migrations to new offices or data centers
  • Migrations to new Lab rooms
  • M&A (mergers and acquisitions)

Projects

  • Act as a Project Manager or Lead for select lab initiatives, including tracking project timelines, coordinating with cross-functional teams, and leading status calls
  • Independently drive lab-related projects from concept to completion, demonstrating strong self-management and ownership
  • Work with the Facilities, Lab Owners, Networking, Security, and Contractors on Lab related projects, which can include:
  • Project Planning
  • Meetings
  • Requirements
  • Design
  • Migrations
  • Testing
  • Registration and Documentation

Training

  • Complete a set amount of training every year focused on Lab Operations skills or requirements

Requirements

  • Troubleshooting skills
  • Ability to understand and learn new applications and systems
  • Ability to work well with a team
  • Ability to work well with customers
  • A customer support background is preferred
  • Strong organizational and project management skills
  • Ability to manage multiple priorities in a dynamic lab environment
  • Comfortable working in hybrid cloud environments (Azure, VMware, etc.)

Preferred Experience

  • System Administrator
  • Azure Administrator
  • VMware Administrator
  • Windows Administrator
  • Linux Administrator
  • VMware Administrator
  • Experience managing hybrid cloud infrastructure
  • Networking
  • Firewalls
  • Office
  • Visio
  • Putty
  • PowerShell

Preferred Certifications

  • Microsoft Azure Fundamentals
  • VMware VCTA/VCP
  • ITIL 4 Foundation

Optional Certifications

  • Cisco CCNA/CCNP
  • Fortinet Certified Professional Network Security

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