Program Specialist

Company Background:
Ownwell has developed a leading end-to-end property tax solution that is purpose-built for SFR and CRE investors, operators, and property managers. We have brought Data Science and Machine Learning to a space that is ripe for disruption. We combine a best-in-class technology stack with local market expertise to reduce expenses, increase Net Operating Income, and drive operational efficiency for both our institutional clients and individual homeowners. Ownwell's solution ensures you have the necessary tools, resources, and information to confidently manage your property taxes.

Ownwell has been recognized both in Austin and Nationally, as a top workplace by the likes of Fortune, BuiltIn, Inc, and Best Places To Work. We are well-funded and venture-backed by some of the best investors in the world such as First Round Capital and Bessemer Venture Partners. Our customer base has grown by more than 300% year-over-year with exceptional feedback demonstrating clear product market fit. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country.

Our Culture
People are our superpower Centered in everything we do is a true sense of team. We listen and we learn from each other. We are on this rocketship together and embrace a fast-paced, truly collaborative environment. We are here to win as a team and as a company.

We've brought together General Appraisers, Certified Public Accountants, Property Tax Consultants, Data Scientists, PhDs, best-in-class customer support representatives, and more to deliver top results for our customers.

Our core values are our guiding principles in everything we do

• Customer Obsession
• Take Ownership
• Do The Right Thing
• Go Far Together
• Accelerate Innovation

About the Role
We are looking for a highly detail-oriented Program Specialist to ensure the smooth execution and validation of our automated workflow program - Spyder. This role requires working closely with automated systems, validating outputs at scale, monitoring outputs at scale, resolving exceptions manually, and handling workflows where automation is not yet implemented. Strong MIS reporting, Excel, and data validation skills are essential, with SQL knowledge being a plus. Over time, you will develop domain expertise in property tax and real estate, while collaborating with product and tech teams to drive process improvements.

Key Responsibilities

• Deliver accurate business insights by preparing and maintaining MIS reports for leadership, using Excel/Google Sheets/MySQL for data validation, cleaning, and analysis.
• Safeguard workflow reliability by monitoring and validating automated processes (e.g. invoice calculations, appeal filings, large scale data/document fetches).
• Ensure data integrity through rigorous quality checks, validating data completeness and accuracy before outputs reach customers.
• Investigate and manually resolve exceptions, anomalies and edge cases e.g. invoices not going out, accounts stuck in their lifecycle etc.
• Bridge automation gaps by executing workflows manually in regions where automation is not yet implemented.
• Enable continuous improvement by collaborating with engineering and product teams to highlight recurring process gaps and support future automation.
• Document learnings, issues, and edge cases to improve knowledge-sharing and workflow design.

Qualifications

• Bachelor's degree in business, commerce, economics, or a technical discipline.
• Advanced Excel/Google Sheets skills (pivot tables, formulas, data validation).
• Strong communication skills to clearly explain findings and issues to business and tech teams.
• Analytical mindset with strong problem-solving skills and attention to detail.
• Proven ownership of tasks and ability to work independently.
• SQL knowledge is a plus (ability to query and validate data).
• 2+ years of formal industry experience.
• Eagerness to learn and build domain expertise in property tax and real estate