E-commerce Account Manager – International

2 days ago

Mohali, Punjab, India 1d241309-73f0-447e-85cb-1d38e0bbb6a3 Full time ₹ 4,50,000 - ₹ 9,00,000 per year

We are looking for a skilled and proactive
E-commerce Account Manager
with strong experience in handling USA-based e-commerce operations. The ideal candidate will manage day-to-day marketplace activities, optimize listings, drive sales performance, and ensure smooth coordination between internal teams and international clients.

Key Responsibilities
Marketplace Management (USA Market)

  • Manage and optimize seller accounts on platforms such as
    Amazon USA, Walmart, Etsy, eBay
    , and other US marketplaces.
  • Oversee daily operations including order processing, inventory updates, pricing management, and catalog creation.
  • Monitor account health, performance metrics, and ensure policy compliance.

Listing & Optimization

  • Create, update, and optimize product listings (titles, bullets, descriptions, keywords, A+ content).
  • Perform keyword research, competitor analysis, and SEO optimization for USA market trends.
  • Coordinate with design/content teams for images, creatives, and enhanced brand content.

Sales Growth & Performance

  • Plan and execute promotional campaigns (deals, coupons, ads).
  • Track sales performance, identify growth opportunities, and implement action plans.
  • Conduct detailed weekly/monthly reporting on sales, ads performance, and marketplace growth.

Advertising & PPC

  • Manage
    Amazon PPC / Walmart Ads
    campaigns (if experienced).
  • Monitor budgets, optimize bids, and analyze ROI.
  • Suggest strategies for scaling profitable campaigns.

Customer Service & Relationship Management

  • Respond to customer queries/messages in a timely manner, maintaining high CSAT levels.
  • Resolve A-to-Z claims, returns, and negative feedback efficiently.
  • Build strong communication channels with international clients.

Requirements

  • 3–4 years of hands-on experience managing
    USA e-commerce marketplaces
    .
  • Strong knowledge of
    Amazon Seller Central
    and at least one additional USA marketplace (Walmart, Etsy, eBay).
  • Understanding of product listing SEO, keyword tools, and ad platforms.
  • Excellent communication skills (written & verbal).
  • Ability to analyze data and make performance-driven decisions.
  • Proficiency in Excel/Sheets for reporting.
  • Ability to work in a fast-paced, deadline-driven environment.

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